Ratings based on 137 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2023 on Hotels
It was good,
Comment from Hotel Management
16 Nov 2023 by Intania Iskandar, Hotel Management
Dear Jeremy Albert,Thank you for the positive review during your stay with us at Fairfield Surabaya.We are delighted to hear that you had a memorable experience. It will certainly motivate us to consistently deliver excellent service and products.We look forward to welcoming you and your family again in the future
by A verified traveler
Posted 30 Sep 2023
Comment from Hotel Management
16 Nov 2023 by Intania Iskandar, Hotel Management
Dear Evander,Thank you so much for sharing your feedback with us. We are delighted to hear that you had a pleasant experience. t will certainly motivate us to consistently deliver excellent service and products.We look forward to welcoming you and your family again in the future.
by A verified traveler
Posted 28 Aug 2023
My team was ferried from the hotel to conference premises so we didn’t hv our meals here. But the hotel and rooms are excellent, comfortable, clean and room service did well each day. We are grateful.
Comment from Hotel Management
29 Aug 2023 by Intania Iskandar, Hotel Management
Dear Ms. Tracey,Thank you for sharing your positive experience with us. We're glad we could contribute to your overall positive experience. Should your travels bring you back to the area, we'd be honored to host you again.
by A verified traveler
Posted 14 Aug 2023
Many moths were in the room.
Flies were found at 2F lobby as well.
Comment from Hotel Management
7 Sep 2023 by Intania Iskandar, Hotel Management
Dear Long Ting,We apologize for the inconvenience you experienced during your stay. Thank you for bringing this to our attention. Please be assured that we take this issue seriously and have worked on pest control to ensure a comfortable environment for our guests. We sincerely apologize for the inconvenience and hope you have better days ahead.
by A verified traveler
Posted 12 Aug 2023
Many flys were found in my room. Cockroaches were observed near the refrigerator area.
Some flys were also observed in 2F lobby on the table and the floor. The hygiene should be improved.
Comment from Hotel Management
14 Aug 2023 by Maria Krisnasari - Cluster Digital Marketing Mgr, Hotel Management
Dear Long Ting,Thank you for sharing the issue to our attention. We regret to hear about the bug issue in your room and the lobby during your stay. It's been shared with the related department to take corrective and immediate action. Once again thank you for the input. Wish you have a wonderful week.
by A verified traveler
Posted 5 Aug 2023
Good service and I am satisfied
Comment from Hotel Management
7 Aug 2023 by Intania Iskandar, Hotel Management
Dear Fransiscus,Thank you for your amazing feedback. We're delighted to hear that you had a great experience with our service. We hope to welcome you back soon!
by A verified traveler
Posted 13 Jan 2023
by A verified traveler
Not my cup of tea
Posted 25 Jul 2022 on HotelsThe hotel so basic, dirty carpet/ old and lot dusk/ crumb behind the curtain.
I didn't expect this as Fairfield manage by Marriott. I had few time in different city and all much better. And some distance from amenities.
Comment from Hotel Management
17 Aug 2022 by Maria Krisnasari-Digital Marketing Manager, Hotel Management
Dear Values Guest,
We are sorry to know that you experienced several things that did not work to our usual standard. Thank you for the feedback and for bringing this to our attention. It has been shared with the department concerned to do corrective actions.
Once again thank you and have a great day!
by A verified traveler
Surabaya best value hotel
Posted 17 Jul 2022 on HotelsExcellent service from the breakfast team.
Nice pure juice and latte, delicious omelette.
Friendly reception and perfect security guards
Comment from Hotel Management
18 Jul 2022 by Maria Krisnasari-Digital Marketing Manager, Hotel Management
Dear Kenny,
Thank you so much for the review. Appreciate it. Looking forward to welcoming you back.
Warmest Regards,
by A verified traveler
Great stay but eat out
Posted 24 Jun 2022 on HotelsGreat staff members, especially front desk. Housekeeping on 10th floor was perfect.
Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight.
Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.
Comment from Hotel Management
7 Jul 2022 by Maria Krisnasari-Digital Marketing Manager, Hotel Management
Dear Raymond,
Thank you for taking the time to review us. We regret to know about the food issue. We have shared with the culinary team your concern thus we can evaluate and do corrective actions. Thank you for bringing this to our attention. Have a great day and take care!
Warmest Regards,
