Ratings based on 84 Verified Reviews

4.2 out of 5
100% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 6 Mar 2020 on Hotels
Good. Average
4 out of 5
by A verified traveler

Posted 17 Dec 2019 on Hotels
Nice place to stay and delicious breakfast
5 out of 5
by A verified traveler

Posted 23 Nov 2019 on Hotels
19-Nov-19 RM 610 The reception Ms Santi was very helpful when I wanted to print a document to sign & that i had to urgently email back home. She suggested to print, let me sign & then scan for me. And everything was done in 10mins. I really appreciate her initiative and excellent attitude to helping her guests.
5 out of 5
by A verified traveler

Posted 7 Oct 2019 on Hotels
Comment from Hotel Management
14 Oct 2019 by Eggy Rigata, Hotel Management
Dear Mr./Ms. Suwardy Yippee!! thank you for the 10 stars review! It feels like getting a pat on the shoulder for doing a great job. It feels awesome! Till we meet again! We HeART You, Eggy Rigata Hotel Manager ARTOTEL SURABAYA "EARTH without ART is just 'EH' "
5 out of 5
by A verified traveler

Comfortable stay

Posted 30 Sep 2019 on Hotels
Hotel clean, modern and well maintained with zany decor. Staff really helpful and most speak reasonable English, not common in Borneo. We just had overnight stop so can't comment on location. Dinner in the restaurant was good as well. Happy to recommend Artotel.
Comment from Hotel Management
14 Oct 2019 by Eggy Rigata, Hotel Management
Hellow! Mr./Ms. Lesley, wow! Thank you so much for this great 10-star review. We hope you can tell us the details so we can keep doing what is the best ways to put a satisfied smile on our guest's face. We heART You, Eggy Rigata Hotel Manager ARTOTEL Surabaya "EARTH without ART is just 'EH' "
4 out of 5
by A verified traveler

Good exp staying here

Posted 8 Aug 2019 on Hotels
Concierge was helpful, quick to respond. One thing about the hotel, they play music in the hallway. You can barely hear it in the room, but still, you can hear a little bit of it. Room was clean, AC was cold. Liked it!
3 out of 5
by A verified traveler from Singapore

Posted 23 May 2019
The property is situated in a good location where there are great cafes close by. The bed and pillows are very comfortable but the rooms are pretty run down, far from what I expected based on the images we saw on Expedia. The hotel staff at the reception on night duty isn’t very helpful when we wanted to lodge a police report at 2AM after my friend realised he lost his wallet.
Comment from Hotel Management
28 May 2019 by Eggy Rigata - Hotel Manager , Hotel Management
Dear Sir / Madam ... Warmest greeting from Artotel Surabaya .. Thank you so much for staying with us and for reviewing us. We do apologize for any inconvenience matter during your stay with us. We have forward it to the concerned department for the soonest action. We will find out this matter and make sure this wouldn't happen again. If possible, may we have the clearer chronology for this? Once again, thank you so much for being honest. We are looking forward to welcoming you back here with our better service. We HeART You
4 out of 5
by A verified traveler from San francisco

Posted 21 Mar 2019
I like the bathroom. The bed is comfortable but I suspect it to have bed bugs. I stayed there for 7 nights and have been seen bugs bites on my body.... The staff is pleasant and honest. I left adaptor upon checked out and came by the next day and asked them to check. They did find it. This is not very common. Usually people won’t care for whatever left when you already checked out.
Comment from Hotel Management
18 Apr 2019 by Eggy Rigata - Hotel Manager, Hotel Management
Dear Sir / Madam ... Warmest greeting from Artotel Surabaya ... Thank you for staying with us and for reviewing us. We are sorry for the inconvenience experience as you mentioned on your review. We have taken it as our notes and make sure to take the soonest action about this. So glad knowing that you appreciate our service and staff ettitude. We will try our best to ensure all guest belongings are kept save here. Looking forward to welcoming you back here. We HeART You
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Feb 2019 on Hotels
4 out of 5
by A verified traveler

Posted 30 Jun 2018 on Hotels
It’s good for business only
Comment from Hotel Management
4 Jul 2018 by Eggy Rigata-Hotel Manager, Hotel Management
Dear Sir / Madam, warmest greeting from Artotel Surabaya... Thank you so much for staying with us. Hope our strategic location and all services support your business trip as well. We are looking forward to welcoming you back here. We HeART You
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