Ratings based on 393 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
by A verified traveler
Posted 1 Apr 2024
We had a great time, lovely apartment
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Jeremy, Hotel Management
Thanks James! Welcome back anytime.
by A verified traveler
Posted 23 Jan 2024 on Wotif
We arrived in very hot weather and were so grateful for the air conditioning, pool, and amazing rooftop spa. The complex has beautifully kept gardens, and the service was excellent.
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Comment from Hotel Management
27 Feb 2024 by Ocean Vista, Hotel Management
Thank you for your review and hope to see you soon
by A verified traveler
Posted 3 Jan 2024 on Wotif
Nice and quiet location all in all a great place. My only issue it’s 2024 every room should have its own wifi
by A verified traveler
Beware. You may not get the room you paid for.
Posted 20 Dec 2023 on HotelsI've never wrote a bad review before but this was a terrible experience. Booked a 1 bedroom superior apartment with a rooftop spa in advance. On arrival, I was assigned a completely different room with no rooftop access. No communication about this from management. Note, the only reason I chose this hotel was for the private spa and rooftop BBQ area.
They answered my phone call straight away when enquiring about key access (there's no reception) and again about parking (parking allocation was incorrect). Then failed to answer after entering the room to discover it wasn't the room I booked.
Followed up with an email to give them a chance to rectify the issue. No response. Poor management not taking responsibility. When booking accomodation, I expect it to be what it says it is. Never had this problem until now. Disappointing stay.
by A verified traveler
Posted 19 Dec 2023
Comment from Hotel Management
20 Dec 2023 by Ocean Vista, Hotel Management
Thank you for your review and hope to see you soon.
by A verified traveler
Posted 18 Dec 2023
Excellent service from staff - thoughtful and caring. Thank you Nola Great job
Comment from Hotel Management
20 Dec 2023 by Ocean Vista, Hotel Management
Thank you for your review and hope to see you soon.
by A verified traveler
Posted 11 Dec 2023 on Wotif
Comment from Hotel Management
20 Dec 2023 by Ocean Vista, Hotel Management
Thank you for your review and hope to see you soon.
by A verified traveler
Posted 30 Nov 2023 on Wotif
Comment from Hotel Management
20 Dec 2023 by Ocean Vista, Hotel Management
Thank you for your review and hope to see you soon.
