Ratings based on 785 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2024 on Wotif
by A verified traveler
Posted 29 Feb 2024
Large rooms, lovely linen, great vies...Best pool.
by A verified traveler
Posted 16 Feb 2024
by A verified traveler
Posted 29 Jan 2024 on Wotif
Where to start. Our first room was atrocious.
We checked in late and went straight for dinner. When we arrived back to our room, I noticed a smell, after 30min my breathing was restricted and I had a headache. I turned the lights on and noticed black mold around the air-conditioning vents and on the ceilings, the floor was also damp in area's.
It was 10pm. I went to the reception area, no one there. I called the after hours number, spoke to a lady who advised there was nothing they could do until 8am the next day, when reception opened. Obviously I advised that this was not good enough, the room was affecting my health and I couldn't stay in it. She was not empathetic at all, and could not help until 8am. I asked if they would reimburse me for the cost if anither room, at a different hotel, the answer was no.
I went back to my room, and told my wife and two children that they were not going to help until 8am. There was one bedroom without air-conditioning, and little mold. My wife and kids slept in there. I couldn't, i stayed on the balcony for the entire night, getting no sleep.
I called WOTIF, initially you guy's were helpful and empathetic. Offered to give me vouchers as compensation. Then I was transferred to a very unhelpful, inconsiderate person who did not want to help..
The following day, at 8am, I politely advised of my dissatisfaction with regards to the service and respect i was afforded as their customer. Still no vouchers from WOTIF..
by A verified traveler
Posted 22 Jan 2024 on Wotif
This is a lovely property, very easy walking distance to everything, shops, restaurants, beach etc. Wonderful view.
Staff were very friendly and helpful.
by A verified traveler
Posted 15 Jan 2024
by A verified traveler
Posted 10 Jan 2024 on Lastminute
4/4 of our family loved it. Close to the beach and great pool. Very clean and close to restaurants and cafes.
by A verified traveler
Posted 8 Jan 2024 on Wotif
by A verified traveler
Posted 23 Dec 2023
by A verified traveler from Ocean View
Posted 3 Dec 2023 on Wotif
Fantastic location with great access to the beach and restaurants.
