Ratings based on 249 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Rarely was there staff present at desk at normal hours of operations. Staff was quite cold if not rude during basic interactions. Window shades were broken. No flat sheet on bed. Only drinking water provided was an inordinately expensive add on cost. Refrigerator not cold. Incredibly expensive for the level of service and amenities provided. Would not recommend. Will not be back.
Comment from Hotel Management
25 May 2024 by Gilbert, Hotel Management
Mr. Montgomery, I am sorry to hear of such an unpleasant experience. We truly appreciate the feedback and hope you give us another chance in the future.
by A verified traveler from Seattle
Posted 7 May 2024
Service wasn’t very friendly, property was nice.
Comment from Hotel Management
8 May 2024 by Front Desk Staff, Hotel Management
Hi Kyla,Thank you for sharing your experience with us on Expedia! We appreciate your feedback.We're glad to hear that you found our property nice. However, we're sorry to learn that you felt the service wasn't very friendly during your stay. Please accept our sincere apologies for any inconvenience this may have caused.We would like to personally investigate the incident you mentioned to understand what occurred and to ensure it doesn't happen again. Your insights are invaluable in helping us improve our service.As a gesture of goodwill, we have gone ahead and removed the resort fee and parking that was charged. We hope this demonstrates our commitment to making things right for you.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,SLPI team
by A verified traveler
Posted 6 May 2024
Not worth the price but very nice
Comment from Hotel Management
8 May 2024 by Front Desk Staff, Hotel Management
Hi Christopher,Thank you for taking the time to rate your experience with us on Expedia! We're delighted to see your perfect 5 out of 5 score.We're thrilled you found your stay very nice, though we're sorry to hear you felt it wasn't worth the price. Your feedback is valuable to us as we continually strive to improve our offerings.We hope you had a pleasant stay overall, and if there's anything specific you think we could do better, we'd love to hear it.Thanks again for your feedback, and we hope to host you you back in the future!Best regards,SLPI team
by A verified traveler
Posted 4 May 2024
Very nice stay.
Comment from Hotel Management
8 May 2024 by Front Desk Staff, Hotel Management
Hey Graham, Thank you very much for taking the time to share your feedback with us! We are thrilled to hear that you had a very nice experience during your stay at Silver Lake Pool & Inn.We hope that you had the opportunity to take advantage of our amenities, including our pool, and that you found everything to your liking. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.Once again, thank you for choosing Silver Lake Pool & Inn. Warm Regards, SLPI team.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
25 May 2024 by Gilbert, Hotel Management
Amy, it's dissappointing to hear of such a medicore stay. We would love to hear more about how to we can surpass your expectations. We hope to have you back soon.
by A verified traveler
Posted 24 Apr 2024
This is a world class -seriously-upscale hotel in a neighborhood you wouldn’t expect to find one in.
Way cool, in the middle of Silverlake.
Comment from Hotel Management
27 Apr 2024 by Gilbert, Hotel Management
Steven, we appreciate your kind words. Great to hear you enjoyed the neighborhood. We look forward to seeing you again.
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
20 Feb 2024 by Gilbert, Hotel Management
Hi Dana,Thank you for taking the time to leave us a review. It is great to hear you enjoyed your stay with us. Thank you for being our guest and we hope to see you again.
by A verified traveler
Posted 29 Jan 2024
Everything was good.
I would like to mention the guy that helped me with my car and with my luggage
Comment from Hotel Management
5 Feb 2024 by Gilbert, Hotel Management
Hi Cesar, We appreciate you taking the time and letting us know how your experience was. We will definitely send your appreciation to our valet team.
by A verified traveler
Over hyped
Posted 27 Jan 2024 on HotelsGreat location but the value exchange for what you get during your stay isn’t really worth it. The pool was also experiencing maintenance which I wish I knew before booking. Overall decent experience but poorly priced.
Comment from Hotel Management
5 Feb 2024 by Gilbert, Hotel Management
Abby, sorry to hear about your stay did not meet your expectations. We apologize for the inconvenience regarding the pool. We hope you give us another chance in the near future.
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Gilbert, Hotel Management
Thank you for taking the time to provide us a review.We look forward to seeing you again.
