Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
They are going under renovations but the rooms were clean and nice. During my stay, the other guests were pretty loud and will wake you up early in the morning… but overall a good experience. Would come back.
Comment from Hotel Management
2 May 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Tak Yau, thank you for your 4/5 rating and review. We look forward to sharing the new arrival experience with you on your next stay!
by A verified traveler
Posted 18 Apr 2024
Lot of construction going on. Breakfast area not convenient and selection of items limited.
Comment from Hotel Management
21 Apr 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Thank you for your rating and feedback, Ramamurthy. Our newly renovated area will be available in the next 30 days!
by A verified traveler
Posted 18 Apr 2024
Friendly staff and decent, clean rooms; but renovation going on was inconvenience when trying to get checked in later in evening when it was dark, and rooms are getting a bit older in construction so not as quiet as would like.
Comment from Hotel Management
21 Apr 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Hi Charles, thank you for your rating and feedback. Great news, the renovation efforts are nearing the end. We should be back to the new area within 30 days!
by A verified traveler
Posted 16 Apr 2024
I enjoyed staying at the hotel - the only thing I will say is that if you’re facing the pool it can get a bit loud but otherwise all good
Comment from Hotel Management
16 Apr 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Anais, thank you for your review and rating. The pool does indeed get used often and are happy to see people enjoying it. Good news, it is locked after hours so the noise does subside to provide a restful sleep.
by A verified traveler
Posted 15 Apr 2024
Disgusting male housekeeping, front desk, and noise male neighbors.
Comment from Hotel Management
21 Apr 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Hello Yen-Hsin. Please contact us so we can better understand your feedback.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
2 May 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Hello Victoria- thank you for your rating. We hope to be able to serve you again and provide you with 5/5 service!
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Kristen Eckley, Area Director of Guest Services, Hotel Management
Thank you for your rating.
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Kristen E. Area Director of Guest Services, Hotel Management
Hi Annie, thank you for your 5/5 rating!
by A verified traveler
Posted 18 Mar 2024
We stay regularly at the property when visiting family. During this visit the front lobby was under construction making the experience less comfortable. We were not told beforehand that the construction was taking place. We like the room as they are spacious enough , well appointed and clean.
Comment from Hotel Management
23 Mar 2024 by Kristen E, Area Director of Guest Services, Hotel Management
Hello Charlene, thank you for your feedback. We have the renovation noted on our website and across all platforms. I'm very sorry it was not seen before arrival and in turn impacted your stay experience.
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
28 Feb 2024 by Kristen, Hotel Management
We are saddened to see you did not enjoy your stay with us.
