Ratings based on 593 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Good
Comment from Hotel Management
26 Apr 2024 by Customer Care Team, Hotel Management
Hi Arturo,Thanks for your feedback! If there's anything you'd like to share or if you have any questions, we're here to help. Otherwise, we're glad you had a positive experience, and we hope to see you back soon!Best Regards,Travel Inn Guest Experience Team
by A verified traveler
Posted 21 Apr 2024
The Supervisor Erol was professional, kind, courteous and diligent. Located in a great location.
Comment from Hotel Management
26 Apr 2024 by Customer Care Team, Hotel Management
Hi Jennifer,Thank you for sharing your feedback! It's fantastic to hear that Supervisor Erol was professional, kind, courteous, and diligent—qualities we strive for in our staff. I'll be sure to pass along your kind words to him. It's also great that you enjoyed our location. If there's anything we can do to make your next visit even better, please let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best Regards,Travel Inn Guest Experience Team
by A verified traveler
Posted 21 Apr 2024
Excellent
Comment from Hotel Management
26 Apr 2024 by Customer Care Team, Hotel Management
Hi Jennifer,Thanks for your positive feedback! We're thrilled to hear that you had an excellent experience. If there's anything specific you enjoyed or if you have suggestions for us, we'd love to hear them. We're always here to make your stay as enjoyable as possible, and we look forward to welcoming you back for another excellent visit soon!Best Regards,Travel Inn Guest Experience Team
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 18 Apr 2024
Just the checking in a hassle rasict made me wait till 3 pm to check in to give me my old room instayed there prior this check in i was asked thst i stink and wsit outside of the lobby till 3 pm
Comment from Hotel Management
26 Apr 2024 by Customer Care Team, Hotel Management
Hi Mohammad,I'm deeply sorry to hear about your distressing check-in experience. The treatment you described is unacceptable, and I sincerely apologize for the discrimination and disrespect you faced. We do not tolerate any form of racism or discrimination, and I assure you this behavior is not reflective of our values or policies. The fact that you were asked to wait outside and treated with disrespect while waiting for a room is appalling. I will escalate this matter to our management team immediately to investigate and take appropriate action. Staff should provide a welcoming and inclusive environment for all guests, and I'm sorry that was not your experience. Your comment about cleanliness and property conditions also requires our immediate attention. We aim to maintain a clean and well-kept environment, and we'll investigate to ensure this is addressed. I understand if you choose not to return after such a negative experience, but if you'd like to discuss this further or share more details, please reach out to us directly. Your feedback is invaluable in helping us correct these issues. Thank you for bringing this to our attention, and I apologize again for the distress and discomfort this caused you.Best Regards,Travel Inn Guest Experience Team
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Customer Care Team, Hotel Management
Hi Ron,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for any shortcomings you experienced with cleanliness and property conditions. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Rest assured, we are taking your comments seriously and will address them promptly with our housekeeping and maintenance teams to ensure that our standards are upheld. Your feedback is invaluable to us as we strive to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best Regards,Travel Inn Guest Experience Team
by A verified traveler
Posted 8 Apr 2024
The staff member, that helped my daughter & myself (I don’t remember this name) was very nice! He was telling us where there were a lot of things that we could do around the area. We will definitely be staying here again.
Comment from Hotel Management
12 Apr 2024 by Customer Care Team, Hotel Management
Hi Jennifer,We're delighted to hear that you had a positive experience with our staff member during your stay! Providing friendly and helpful service is important to us, and we're glad that our team member went above and beyond to assist you and your daughter, providing recommendations for activities in the area. We're thrilled to hear that you plan to stay with us again in the future, and we look forward to welcoming you back for another enjoyable stay! Best Regards,Travel Inn Guest Experience Team
by A verified traveler
Posted 16 Mar 2024
Cheap but there's some noise from the street and from adjacent rooms. Other than that, place is alright for the price.
Comment from Hotel Management
20 Mar 2024 by Customer Care Team, Hotel Management
Hi Omar,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value for the price. However, we apologize for any inconvenience caused by noise from the street and adjacent rooms. Your comfort is important to us, and we'll take steps to address these issues to ensure a more peaceful stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Best Regards,Travel Inn Guest Experience Team
by A verified traveler
Posted 13 Mar 2024
Thin walls and high ceilings led to some hallway and road noise, as well as echoing. Older condition rooms but everything was very neat and clean. Staff was friendly. Convenient parking and check in and out process. Best choice and met expectations based on low price.
Comment from Hotel Management
16 Mar 2024 by Customer Care Team, Hotel Management
Hi Emily,Thank you for sharing your detailed feedback with us! We're pleased to hear that you found our hotel to be a convenient and clean choice that met your expectations, especially considering the low price. We apologize for any inconvenience caused by noise due to thin walls and echoing, but we're glad to know that the cleanliness of our rooms and the friendliness of our staff made up for it. Your comments about the convenient parking and smooth check-in/check-out process are appreciated, and we'll continue to strive to make every aspect of your stay enjoyable. We look forward to welcoming you back in the future!Best Regards,Travel Inn Guest Experience Team
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Customer Care Team, Hotel Management
Hi Mark,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Travel Inn Guest Experience Team
