Ratings based on 148 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
great location on the water
by A verified traveler
Posted 19 May 2024
Location
by A verified traveler from Surprise
Posted 8 May 2024
Sorry nothing we liked
by A verified traveler
Posted 25 Mar 2024
Very good location!
by A verified traveler
Posted 17 Mar 2024
Definitely worth the price, booked in again for August
Comment from Hotel Management
19 Mar 2024 by Caswell Resort., Hotel Management
Thank you, we appreciate your business.
by A verified traveler
Posted 8 Mar 2024
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
19 Mar 2024 by Caswell Resort., Hotel Management
Thank you
by A verified traveler
Posted 19 Feb 2024
Beautiful place to stay. Right on the lake, great scenery and sunrises! Awesome spot to stay with your furry friends! Fantastic snowmobile and ice fishing space. Will be back. Thank you!
by A verified traveler
Nice Staff. Stained and hairfilled bedding.
Posted 19 Feb 2024 on HotelsStaff were polite and friendly. They "upgraded" me from cabin to suite at no cost - that was nice of them.
1st suite hadn't been cleaned after previous guests (garbage strewn everywhere, towel in and on shower floor, bed disaster).
2nd suite was alright, no heat in bedroom though and the wifi didn't reach the bathroom or bedroom. This is where it gets bad... I went to climb into bed and put extra blankets on. They had holes and barely covered the top of the mattress. They were ratty, like the spare ones you find in your grandma's attic. Oh well...
Pull back the sheets and blanket to find a few hairs and stained sheets. Ew. Kept going and found a pubic hair. Kept pulling and found no less than a dozen hairs. I called the office.
They ended up bringing me new sheets. I took the sheet off and pillow cases to find the mattress protector looking even more stained (and more hair) than the sheets and the pillows had yellow marks and more hair on them too.
So, I ended up sleeping in the hard as a rock loveseat instead and used my coat as a pillow.
As if it couldn't get worse. Someone tried to open the patio door to my room twice in the night.
by A verified traveler
Posted 18 Feb 2024
Great location because it’s on the water, but property is very run down and needs a lot of work! Mold in bathroom and other places. Was a big right up in the paper about the health department being called on this please due to the cleanliness of the actually hotel, because of mold n other reasons. I stayed in a 2 bedroom cabin. Very unsettling but did not catch bed bugs. Maybe bring your own sheets like we did. The lake and the sunrise make it bearable for a cheap price.
