Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Quick service to check in. Clean environment. Room was clean and quiet. Location was convenient for my business needs.
by A verified traveler
Posted 5 Jun 2024
Loved that this was close to the freeway so convenient to get to the different ballparks around us. Clean facilities, good breakfast, and good customer service. The only thing I didn’t like was room service was not consistent for our 3 day stay, trash was taken but the beds didn’t get made which wasn’t a huge deal.
by A verified traveler
Posted 4 Jun 2024
Great help from Brandon at the front desk to find places to eat
by A verified traveler
Posted 2 Jun 2024
Housekeeping did not clean our rooms consistently even after asking every day. Every night we had to get towels, etc. ourselves. Our toilet got clogged at one point, and they never service it. I had to get the plunger and do it myself. Overall, the hotel is in a good area, and not bad, but the housekeeping left a lot to be desired. If they fix that, I would recommend.
by A verified traveler
Posted 1 Jun 2024
We just stayed one night. Checking in and out was easy. We didn't try the breakfast. We'd stay here again.
by A verified traveler
Posted 27 May 2024
Nice room, clean and good service
Comment from Hotel Management
28 May 2024 by Charles Hendricks, Hotel Management
Dear Andrea,Thank you for taking the time to review your stay at the Holiday Inn Express & Suites Sumner and for giving us a 4/5 rating! We are delighted to hear that you found your room nice and clean and that you appreciated our good service.Your positive feedback is greatly appreciated by our team, as we strive to provide a comfortable and enjoyable experience for all our guests. If there are any specific suggestions you have for making your next stay even better, we would love to hear them.We look forward to welcoming you back in the future.Best regards,Charles HendricksFront Office Manager
by A verified traveler
Posted 26 May 2024
It was great!!
Comment from Hotel Management
28 May 2024 by Charles Hendricks, Hotel Management
Dear Deborah,Thank you so much for your wonderful 5/5 review on Expedia! We are thrilled to hear that you had a great stay at the Holiday Inn Express & Suites Sumner.Your positive feedback means a lot to our team, and it’s fantastic to know we met your expectations. We strive to provide an excellent experience for all our guests, and your kind words are truly appreciated.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Charles HendricksFront Office Manager
by A verified traveler
Posted 26 May 2024
Upon check in the women behind the counter was not kind and was uncourtious. She was short with me and didn’t offer help or directions. Once we got into the room it appeared to be decently clean but the shower was FULL of mold. It was molding from the floor to the ceiling of the shower door. After running the water in the bathroom there was also a banging noice that would happen for a few hours. It happened into most of the night. When I checked out the same women was at the counter as yesterday and I did not feel comfortable talking to her about the standards of the room.
Comment from Hotel Management
28 May 2024 by Charles Hendricks, Hotel Management
Dear Jade-Nicole,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express & Suites Sumner. I apologize for the issues you encountered and regret that your experience did not meet your expectations.I am very sorry to hear about the lack of courtesy from our front desk staff and the condition of your room, particularly the mold in the shower and the noise in the bathroom. This is not reflective of the high standards we strive to maintain, and I apologize for the discomfort and inconvenience you experienced.We are addressing these issues immediately, including additional training for our staff to ensure they provide the helpful and courteous service our guests deserve. We are also conducting a thorough inspection of our rooms to address and rectify the cleanliness and maintenance issues you encountered.Your feedback is invaluable in helping us improve, and I hope you will give us another chance to provide you with the exceptional service and comfortable stay that you deserve.Sincerely,Charles HendricksFront Office Manager
by A verified traveler
Posted 23 May 2024
We liked the proximity to freeway and some stores. we liked the breakfast. Did not like the fact that there were limited Disabled Parking spots And the regular spots were for compact sized cars not allowing for disabled patrons to get in and out of vehicles in a regular spot. Two of the four Disabled Spots do not allow any room for a disabled passenger Or ( van ramp patron ) to exit or enter the parked vehicle due to improper spacing of lines. A handicapped spot was taken by a car that had no plate Or placard And the person refused to move the car to allow my wife access. The management team refused to have to car towed after the lady saying she "did not care if it was towed Or ticketed" and she "was not moving it". The staff failed in the basics of the law, the purposes of this parking and refusal to call a tow truck when parking lot signage makes it evident improper parking necessitates towing.
The shower door bottom corners were gross with obvious failure to clean properly for many months. Side of building door access was impossible and unsafe at night due to inability to enter quickly when needed. Three used pallets were propped up against near front door entrance the night of stay and the next morning.
Comment from Hotel Management
28 May 2024 by Charles Hendricks, Hotel Management
Dear roland,Thank you for taking the time to share your detailed feedback about your recent stay at the Holiday Inn Express & Suites Sumner. We appreciate your positive comments about our proximity to the freeway, nearby stores, and our breakfast.We sincerely apologize for the issues you encountered regarding the disabled parking spots and the condition of the shower door. Your concerns about the parking situation are particularly concerning, and we regret that this impacted your stay. We strive to provide accessible facilities for all our guests, and it's clear we fell short in this instance.We also apologize for the inappropriate response from our management team and for the unsafe conditions you experienced with the side door access and the pallets near the entrance. This does not reflect our usual standards, and we will be addressing these issues immediately to ensure they do not happen again.Thank you for bringing these matters to our attention. Your feedback helps us improve our services and facilities.Sincerely,Charles HendricksFront Office Manager
by A verified traveler
Posted 22 May 2024
Easy access to roads and away from heavy traffic
Comment from Hotel Management
22 May 2024 by Charles Hendricks, Hotel Management
Dear Marie-Lise,Thank you so much for your wonderful 5/5 review! We are delighted to hear that you were pleased with our location during your stay at the Holiday Inn Express & Suites Sumner.We are glad our location added to your overall positive experience. It's always great to know when our guests find our setting convenient and enjoyable.We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even better, please let us know.Warm regards,Charles HendricksFront Office Manager
