Ratings based on 667 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The most damaging part of this review lies with the desk clerk who checked us in. She was not only rude and obnoxious but also borderline confrontational. I have never experienced anyone like that in my entire life at a position of such importantance for a hotel. Totally unacceptable and you can bet I will never stay here again.
by A verified traveler
Posted 4 Jun 2024
The good…convenient to shopping. The bad…the bathroom sink remained clogged even after reporting it to the front desk…and the desk attendant at the time said “well, I’ll note it but I only work here one day a week. so what he was really saying is, I’ve had very little training and I’m so ignorant I don’t know how to report anything anywhere. Next, the air conditioning system was so loud. I got no sleep… Also reported to the front desk, same answer. Next, the air pressure in the valves for the shower would bank so loud it would shake everything. Next, the breakfast SUCKS! If you are 200 pounds overweight and wish to remain so, this is your haven, carbs only, little or no protein! And finally, if you choose to stay on the upper floor to avoid people walking over your head, be prepared to slip your own bags, there are no elevators! Bottom line, I’m trying to think of a worst night day… Can’t think of one off the top of my head!
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Thank you for taking the time to review our hotel, we will use your feedback as a learning tool to improve our level of customer service. We look forward to seeing you again on your next visit to Summerville.
by A verified traveler
Posted 2 Jun 2024
This property is older but it was very clean and the staff is exceptional- so friendly and when I left a few things , that were not valuable, they took the extra step to call me and let me know that they had my things. I would stay here again.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 30 May 2024
Affordable
Comment from Hotel Management
31 May 2024 by Assistant Manager, Hotel Management
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 27 May 2024
It was exactly what was needed; a comfortable room, good service and no hassles. I'll be back when I'm in Summerville.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 27 May 2024
Friendly and helpful staff, called to check on us when we had to leave a day early due to family emergency .
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 23 May 2024
This was my second visit and I’m working on a third. I was there in March then again in April. I hope the pool is open the next time I visit which will be after Memorial Day. I really like this hotel and their friendly staff.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler from Manteo
Posted 19 May 2024
Reasonably priced rooms in a comfortable area, bed was a little soft. Staff was pleasant and courteous.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.
by A verified traveler
Posted 17 May 2024
Great Stay! Will be back!
Comment from Hotel Management
21 May 2024 by Assistant Manager, Hotel Management
Thank You for reviewing our hotel, we are glad to hear from all of our guests. We look forward to providing you with exceptional service on your next visit to Summerville.
