Ratings based on 382 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
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by A verified traveler
Posted 16 Jun 2024
by A verified traveler from Gainesville
Posted 12 Jun 2024
It was great! A clean hotel, with all of the amenities, easy parking and we felt safe and secure. We will stay there again!
Comment from Hotel Management
13 Jun 2024 by TDE, Hotel Management
Thank you for taking the time to respond to the survey. We are pleased to hear that you enjoyed your stay. We look forward to seeing you again in the future.
by A verified traveler
Posted 10 Jun 2024
We overall had an ok stay - biggest issue was the in room air conditioning system that did not have a fan setting and dripped all over the carpet under the unit. Also there was a really bad fecal smell that came from the toilet randomly and filled the bathroom for a time. It went away but seemed like the toilet didn't have a proper p-trap.
Comment from Hotel Management
11 Jun 2024 by TDE, Hotel Management
Sorry that your stay wasn't the best. Thank you for letting us know and we have Maintenace team are working on it. I hope that this doesn't deter you from staying with us in the future. As I know this isn't how we operate and conduct ourselves. Thank you and sorry that we drop the ball on your stay.
by A verified traveler
Posted 9 Jun 2024
Great stay. Growing areas. Only reason I gave staff less than 5 stars is because I had to call 3 times to get an answer from the front desk.
Comment from Hotel Management
11 Jun 2024 by TDE, Hotel Management
Thank you for taking the time to do a survey and we and glad that your stay was good. I am going to work with my front desk staff to ensure that they answer the phones in a timely manner. Thank you and we look forward to seeing you in the near future.
by A verified traveler
Posted 5 Jun 2024
Property was nice, price was more than I anticipated more than likely due to the memorial day holiday
Comment from Hotel Management
9 Jun 2024 by TDE, Hotel Management
We appreciate your business and the fact that you took time to do the survey. We look forward to seeing you in the future.
by A verified traveler from Hopkins
Posted 31 May 2024
The electric switches were not functioning properly and there was no water pressure to take a shower it was awful!
Comment from Hotel Management
5 Jun 2024 by TDE, Hotel Management
Thank you for taking the time to do the survey. As your feedback is important to us. The electric switches has a switch that shuts off when not in use. So it wasn't a switch issue. My team should have told you that in the beginning and for that I am apologize for. The water pressure in the room, I'll address that with our maintenance team. I hope that doesn't deter you from visiting us in the near future. I hope that you have a wonderful day.
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
Upon checking in, the receptionist was very rude and unaccommodating. I had booked a king-size room, but we were given a room with two queens instead, and she did not inform us of this change. The following morning, I spoke with Sheba, who was wonderful to work with. She explained the issue and was very accommodating.
Once in the room, I noticed that the carpet had not been vacuumed and there appeared to be dog food on it. Additionally, there was a razor cover on the bathroom floor, and the light near the ironing board didn't work. Despite requesting a room cleaning, it was never cleaned during our three-night stay, which was very disappointing. The pool was also very dirty, with hair and bugs in it. Given it was a busy holiday weekend, one would expect more frequent cleaning. I would not book this location again.
Comment from Hotel Management
29 May 2024 by TDE, Hotel Management
We take this matter very seriously and I am currently working with the executive housekeeping manager about all of the things that you experience during your stay. We want to apologize for any inconvenience this may have caused you. We also would like the opportunity to show you that this is not our norm. I hope that we can get a second chance to make it right for you. Thank you!
by A verified traveler from Hilton Head Island
Posted 23 May 2024
Comment from Hotel Management
13 Jun 2024 by TDE, Hotel Management
Thank you for taking the time to do the survey. We look forward to seeing you again in the future.
