Ratings based on 1,181 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
The rooms, the patio, the pool were very dirty, the elevator had holes in the door and the reception did not have a roof.
by A verified traveler
Posted 18 May 2024
Because of an e.d.c event my daughter and I were put out into the streets because we couldn't extend our stay due to the hotel being booked out through the weekend. We weren't notified that there was an event and rate hike were incoming,, prior to the days of the event.
by A verified traveler
Posted 18 May 2024
The shower drain was clogged 2 time and the whole hotel was falling apart and outdated
by A verified traveler
Posted 15 May 2024
Fire Alarm went off at 2:30 am. Fire department came didn’t find anything and could not shut off the malfunctioning alarm. At 4 am we finally just went back to our room with headphones on (alarm still going off) to get our luggage and left. Hotel staff didn’t communicate with any of the guest waiting the parking lot to let us know what was going on or what our options might be.
Comment from Hotel Management
16 May 2024 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
by A verified traveler
Posted 15 May 2024
What my mom liked:
1. Very ADA friendly, and comfortable bed, pillow and amazing shower.
2. Parking was easy and plentiful.
3. Breakfast area was well stocked.
What I didn’t like:
1. The employee that checked us in on Saturday checked us in under the wrong reservation resulting in our keys being discontinued and having to have them rekeyed and the attendant kept saying she didn’t know what to do. All was taken care of and I’m sure it is just a training issue.
Comment from Hotel Management
15 May 2024 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
by A verified traveler from Byrdstown
Posted 12 May 2024
Good place to stay when your tgere to visit family or friends. No slot machines, quiet and a great location to get to the other fun things to do in Vegas that aren't on the strip. But if you want to go to the strip it's very easy to get there.
Comment from Hotel Management
14 May 2024 by dsegura, Hotel Management
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager
by A verified traveler
Posted 11 May 2024
Everything was good except the 2nd night. A lot of empty rooms and they put 2 drunk people right next door . They talked loud and laughed until 3:30 AM.! We got very little sleep!
Comment from Hotel Management
14 May 2024 by dsegura, Hotel Management
Thank you for your candid feedback & we are happy to know you enjoyed your stay. However, we are sorry to hear that the hotel was not up to par in the areas mentioned. Please note this information has been passed on to our management staff to ensure improvements are considered and made. We very much appreciated your business and thank you for staying with us. Sincerely, DSegura General Manager
by A verified traveler
Posted 10 May 2024
Was nice
Comment from Hotel Management
11 May 2024 by dsegura, Hotel Management
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager
by A verified traveler
Posted 10 May 2024
Didn't like that the pool and hottub wasn't working. And was not notified until arrival.
Comment from Hotel Management
10 May 2024 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager
