Ratings based on 1,000 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Ifk
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Rodney, We appreciate you taking the time to share your feedback with us. Your comments will be passed on to the relevant department for review. Kindly contact our management team directly for further assistance with your concerns. Thank you for choosing our hotel for your stay, and we hope to welcome you back in the future.
by A verified traveler
Posted 3 Jun 2024
It was just what we needed
by A verified traveler
Posted 2 Jun 2024
The dirtiest hotel ever
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello Manuel, We value all feedback and apologize for any inconvenience you may have experienced during your stay. We invite you to reach out to our management team with more details about your concerns so that we can address them appropriately. Our goal is to provide a clean and comfortable environment for all our guests.
by A verified traveler
Posted 30 May 2024
The staff was amazing
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Janissa,We are thrilled to hear that you found our staff to be amazing during your stay. They work hard to provide excellent service to all our guests. Your kind words will be shared with the team as encouragement to keep up the good work.
by A verified traveler
Posted 20 May 2024
Rooms were clean. Slow elevator, so I took the stairs. Cannot use the lobby restroom. It was locked and the staff said that they were not aloud to let guests in the restroom. After a 4 hour trip, I would/could have used the restroom before my check-in.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Marianne, We appreciate your feedback on the cleanliness of our rooms. We apologize for any inconvenience with the elevator and restroom access, your comments will be shared with the team for improvement. Thank you for bringing this to our attention, we will address these concerns internally.
by A verified traveler
Posted 16 May 2024
The sheets on the bed had stains it was roaches in the bathroom. Broken light switch cover room had a dirty smell. Good thing I brought my own sheets and billow case. I had to make sure I Lysol the whole room down
Comment from Hotel Management
18 May 2024 by Manager, Hotel Management
Hello Aja,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address these concerns with our team to ensure a more pleasant experience for our future guests. If you have any further feedback, please don't hesitate to contact management.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Anthony, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Cecilia, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly with any specific feedback so we can address your concerns and improve our services for future guests.
by A verified traveler
Posted 8 Apr 2024
Let's just say the photos displayed on Expedia are very outdated. Property was rundown, and as the sign in the parking lot said "park at your own risk".
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Kelly, We're sorry to hear about your experience. We appreciate your feedback and will share it with our team for further review. Your safety and satisfaction are our top priorities, and we are constantly working to improve our services. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Apr 2024
The property needs an update from the Elevator last serviced Spring of 2022, Room bathroom, Room AC units, TV's, and the quality of provided toiletries. The site was also under construction in many different areas of the property.
Comment from Hotel Management
5 Apr 2024 by Manager, Hotel Management
Hello Nick, We appreciate your feedback and apologize for any inconvenience. Guest satisfaction is important to us, and we will share your comments with the relevant teams for their review. Please feel free to reach out to management directly for further assistance with your concerns.
