Ratings based on 651 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Mar 2024
Staff is the best I’ve ever come across. 5 stars just for Ashley and Christine and the gang!
Comment from Hotel Management
3 Mar 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Gabriella, Everyone here at the HomeTowne Studios by Red Roof Lake Charles - Sulphur was proud to see your 5/5 score. I am thrilled that you found our staff to be the best. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. With thanks, Red Roof Management
by A verified traveler
Posted 18 Dec 2023
Comment from Hotel Management
18 Dec 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Coty, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
by A verified traveler
Posted 15 Dec 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by Olivia RediResponse Specialist , Hotel Management
Thank you, Lazerich, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Lake Charles - Sulphur and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Dec 2023 on Hotels
Comment from Hotel Management
11 Dec 2023 by Chevanese RediResponse Specialist, Hotel Management
Thank you for your positive rating, Zig, following your stay at the HomeTowne Studios Lake Charles - Sulphur. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Nov 2023
The staff was so sweet and helpful. I have been traveling for almost a year and this was by far the best place I have stayed. I am homeless sadly and I would do anything to stay there and work. Because having a job you are proud of means everything.
Comment from Hotel Management
29 Nov 2023 by Leslie,RediResponse Specialist, Hotel Management
Dear Leslie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR. It’s great to hear that you found our staff to be very hospitable in addition to our property being suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
18 Dec 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear James,We at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
18 Dec 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Laketa, We at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management
by A verified traveler
Posted 19 Nov 2023 on Hotels
The heater did not work and the shower was cold. Miserable
Comment from Hotel Management
21 Nov 2023 by Devorine Red Roof Management, Hotel Management
Thank you for taking the time to write a review of your stay, Bernita. I am disappointed to hear that the heater did not work and the shower was cold. I am so sorry for miserable this made your experience. HomeTowne Studios by Red Roof offers the basic essentials for a comfortable visit, so I will share your feedback with the property's management team in an effort for the room to be inspected. However, in future visits should you have any concerns please reach out the front desk immediately for real time assistance. Your feedback is very important to us, so thank you for sharing.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Nov 2023
Had a great stay, place is quiet lots of floors, room was clean and good price
Comment from Hotel Management
9 Nov 2023 by Xao Red Roof Management RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Edwin. The staff at our HomeTowne Studios by Red Roof Lake Charles - Sulphur was elated to see that we earned your perfect score. You mentioned some highlights, such as our quiet property, along with our clean rooms and good prices, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Respectfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
14 Oct 2023 by LaTunde Murrant. Rewards Specialist, Hotel Management
Hello Barry, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS LAKE CHARLES - SULPHUR and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
