Ratings based on 316 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Excellent range for breakfast n part of tariff. Trams located right in front of hotel. Only had standard room with no fridge, but great size, good lighting. Free wifi. Would stay there again.
Comment from Hotel Management
11 Jun 2024 by Rautscher, Hotel Management
Vielen Dank für Ihre super Bewertung! Wir freuen uns wirklich sehr darüber :-)
by A verified traveler
Posted 27 May 2024
Probably rooms are not clean enough. As soon as we enter the rooms we have started runing nose nonstop sneezing breathing trouble.
Comment from Hotel Management
28 May 2024 by Rautscher, Hotel Management
Hello Our rooms are clean, definitly :-( I think you have some allergic reaction about something :-(
by A verified traveler
Posted 15 Mar 2024
Beautiful craftsmanship seen throughout it, bartender was a humorous fellow, and all the staff was great.
Breakfast was delicious as well with good showers and the bed was comfy. Our room had a sunroom, not just a deck, so it made it possible to enjoy tea in the brisk morning.
One note, the carpet is older, but beauty of the woodwork, marble, and other aspects more then make up for it.
Comment from Hotel Management
17 Mar 2024 by Paul, Hotel Management
Thank you for your kind feedback! We are very pleased to hear that you were able to appreciate the craftsmanship at our hotel. Our bartender and the entire team always strive to offer our guests a pleasant stay. We are particularly pleased that you enjoyed the breakfast and the amenities such as the good showers and the comfortable bed. The sun terrace in your room allows you to enjoy a cup of tea in the fresh air in the morning. We note your comment about the rug and appreciate your understanding that the beauty of the woodwork, marble and other aspects more than make up for it. We hope to welcome you back soon!Best regards,Your hotel team
by A verified traveler
Really
Posted 27 Jan 2024 on HotelsBooking made in error due to computer glitch, explained to hotel and hotel.com, but no change. We needed a different day, and would subsequently book that date, and a date further out, plus eat the inhouse hotel restaurant. They were not willing to change, so we booked a different hotel, twice, and will spend our money there.
Comment from Hotel Management
30 Jan 2024 by Rautscher, Hotel Management
thank you for your feedback! If you accidentally book a non-cancellable rate and then want to change the accommodation period when we are completely booked, unfortunately there is nothing we can do. We always change when possible!
by A verified traveler
Posted 5 Dec 2023
Easy check in and friendly staff. Nice and quiet for sleeping. Great breakfast!
Comment from Hotel Management
5 Dec 2023 by Rautscher, Hotel Management
thank you so much for your wonderful feedback! :-)
by A verified traveler from Santa Tecla
Posted 12 Nov 2023
All good, but they need to update their post for credit card payments, when checking out we tried to pay 3 times and it was a hassle.
Comment from Hotel Management
13 Nov 2023 by Rautscher, Hotel Management
thank you for your feedback :-) we will make our service better next time ;-)
by A verified traveler
Posted 9 Oct 2023
The beds had bed bug and the floor had water leak. We asked to move room. There was no accommodation offered.
Comment from Hotel Management
1 Nov 2023 by Rautscher, Hotel Management
I am so sorry for that! We cleaned up the room ... this is an european problem at the moment :-( that can be happen in all hotels... they come from the guests to the hotels. At that day we were completelly full. I am so sorry!
by A verified traveler
Great hotel in a busy area.
Posted 9 Oct 2023 on HotelsHotel is up to date and rooms are spacious, breakfast is very good and staff is attentive. Unfortunately we had an off smell that seemed to come from the bathroom that we couldn't negate. Perhaps it is from the plumbing or due to construction work going on in the street, not overpowering but just enough to disturb your senses. There is an underground parking facility which was very helpful but parking is tight, some customers had no where to park.
Comment from Hotel Management
10 Oct 2023 by Rautscher, Hotel Management
thank you so much for your feedback.
by A verified traveler
Posted 28 Sep 2023 on Hotels
Nice hotel nice area
Comment from Hotel Management
28 Sep 2023 by Rautscher, Hotel Management
vielen herzlichen Dank für Ihre Bewertung! :-)
by A verified traveler
Posted 15 Sep 2023 on Hotels
Comment from Hotel Management
18 Sep 2023 by Rautscher, Hotel Management
vielen lieben Dank für Ihre tolle Bewertung! Wir freuen uns sehr darüber, dass es Ihnen bei uns gefallen hat!
