Ratings based on 736 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2020 on Hotels
Decent, had discount which lowered price. Noisier as its near main road. Room could be cleaner and overall probably not worth the place. I did not stay for the downtown area and just stopped as an in-between place. Cheaper options/better value probably around
by A verified traveler
Posted 23 Aug 2020 on Hotels
Comment from Hotel Management
25 Aug 2020 by Dawn Merriman, General Manager, Hotel Management
Thank you for your review Josee. It looks like you enjoyed your stay but we did not earn a perfect 10. If there is something we could improve or change to earn that 10 next time you stay we want to here it! Feedback from our guests is how we are able to determine if we are doing our jobs well. Any insight you might provide would be helpful.
Again, thank you for staying with us and we hope to see you again soon.
Yours in Hospitality,
by A verified traveler
Posted 8 Aug 2020
Overall nice stay. Unfortunately pool was not open yet.
Comment from Hotel Management
10 Aug 2020 by Dawn Merriman, General Manager, Hotel Management
We are glad you enjoyed your stay. We apologize about the pool. It has been open since July 4th,however we test our chemicals 6 times a day due to COVID and if the chemical levels are not safe we have to close the pool until it is correct. We hope you will come stay with us again and that the pool will be available to you while are here.
Yours in Hospitality,
by A verified traveler
Posted 22 Jul 2020
Comment from Hotel Management
28 Jul 2020 by Dawn Merriman, General Manager, Hotel Management
Thank you for that perfect score! We strive to ensure all our guests are a satisfied as you seem to have been. We are thrilled you enjoyed your stay and hope you will come visit us again soon.
Yours in Hospitality,
by A verified traveler
Posted 18 Jul 2020
Clean, practinh the social distances, spacing the guest out. Since breakfast would have include. There could have little lunch sacks made with orange juice, muffin and apple. Brown bag breakfast of sort. People were very friendly !!!
Comment from Hotel Management
20 Jul 2020 by Dawn Merriman, General Manager, Hotel Management
Thank you for your kind words and for letting other know we are doing are best to keep everyone safe during these trying times. Unfortunately, due to the COVID-19 pandemic we are not allow by state mandate to provide our normal continental breakfast. We hope once this is all over we can go back to providing our guests with breakfast.
We hope you will come visit us again soon!
Yours in Hospitality,
by A verified traveler from Atlanta, GA
Posted 11 Jul 2020
The employees and owner of the Old Sturbridge Inn were so friendly, helpful, and Covid safe! Everything at the Old Sturbridge Inn was so charming, cute and clean! Great beds, coffee and fridge in the room, shower was clean and nice water pressure. Their little pool was just reopening the weekend we visited too. My husband stayed here 1 time and had to bring me to see it too. We love the area too! Nice safe town to run through, so pretty too. Thank you and we will be back again!
Comment from Hotel Management
11 Aug 2020 by Dawn Merriman, General Manager, Hotel Management
Dear Hanson Family,
Thank you so much for your kind words. Our focus is on our guests and their satisfaction and safety. I'm so pleased you found that to be the case and that you found us! We look forward to hosting you again in the future.
Yours in Hospitality,
by A verified traveler
Posted 6 Jul 2020 on Hotels
Comment from Hotel Management
6 Jul 2020 by Dawn Merriman, General Manager, Hotel Management
Dear David,
Thank you for your positive review. It seems like you enjoyed your stay. We strive for perfect 10's here at the Lodges. What could we have done, to earn that perfect 10 the next time you stay with us?
Yours in Hospitality,
by A verified traveler from Trumbull
Posted 9 Mar 2020
Room was very clean & quite. Its winter so everything is a little dreary outside . Staff very pleasant
Comment from Hotel Management
13 Mar 2020 by Yours in Hospitality, Dawn Merriman, General Mgr, Hotel Management
Thank you for your comments. We are happy to see you enjoyed your stay and we hope you will consider staying with us again in the future.
by A verified traveler
Great weekend at this Inn - I felt safe and secure
Posted 27 Feb 2020 on HotelsVery friendly staff with easy check-in and check-out. Room was large with comfortable beds and very nice space in the bathroom. I was very comfortable at this location and would definitely stay here again for affordability, comfort and convenience.
Comment from Hotel Management
27 Feb 2020 by Manager, Hotel Management
Thank you for taking the time to post a review, Darlene! We so pleased you chose to stay with us and it's great to hear you enjoyed your stay. We hope to see you again!
by A verified traveler
Posted 25 Feb 2020
Great staff, location and price, comfortable bed, nice outside, but definitely showing its age inside the guest rooms. Upholstery on the chair was stained, many tiles on bathroom floor were cracked, and curtains wouldn't stay closed without gaps. I would consider staying here again, about would love to see some renovations done
Comment from Hotel Management
26 Feb 2020 by Manager, Hotel Management
Thank for for staying with us! We appreciate your support of our Inn, Lodges and museum! We'll certainly look into the things you mention so that we may address them. Thank you again!
