Ratings based on 713 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
I the easy accessibility to the highway.
by A verified traveler
Posted 10 Jun 2024
Stay was excellent and staff was very helpful
Only for room there is no iron on property, had to go Walmart and purchase forvuse
Comment from Hotel Management
12 Jun 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Drupattie. The staff and I at the RED ROOF INN STROUDSBURG appreciate your 5/5 score. I am happy to hear that you found your stay to be excellent and our staff to be very helpful. However, you indicated that the lack of an iron at our hotel dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry for any inconvenience caused. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Jun 2024
no hot water
Comment from Hotel Management
9 Jun 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Michele. The staff and I at the RED ROOF INN STROUDSBURG appreciate your 3/5 score. However, you indicated that the lack of hot water dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Jun 2024
I had NO hot water at all. I called the front desk on the first night and told them. The next night, as I had done prior, I let the water run and run and run. Finally, I could feel a slight warmth. In the shower, it accumulated as beige, dirty water. I got in anyway and the water was lukewarm. By the time I got to my lower legs, it was ice cold again. I complained. They said “let the water run”.
Comment from Hotel Management
3 Jun 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Virginia,Thank you for taking the time to tell us about your stay at the Red Roof Inn Stroudsburg. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the shower situation which hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not achieve that with your visit. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 May 2024
Great place. Very close to everything
Comment from Hotel Management
27 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Olga,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Stroudsburg. It is so rewarding to read that you enjoyed the convenience of our location. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
Good restaurants nearby. Especially enjoyed the Cedar Grill that had Mediterranean food.
Comment from Hotel Management
20 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Donna,Thank you for being a guest here at our Red Roof Inn Stroudsburg. We are happy to have been able to provide you with convenience due to the proximity of our hotel to restaurants. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Apr 2024
Beds was hard it was kind of creepy when people would just stare at you I had 2 kids with me and we ended up leaving early
Comment from Hotel Management
30 Apr 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Tina,I was disappointed to see your poor scoring after your recent visit at the RED ROOF INN STROUDSBURG. You pointed out that the bed was hard along with other concerns. Your feedback is critical here at Red Roof as we try to provide enjoyable stays for all guests. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better.Thank you for voicing your concerns. All the best I your future travels.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
2 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Melvin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Stroudsburg and I are delighted to see your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Apr 2024
They wont refund me any money after i found blood all over the sheets
Comment from Hotel Management
2 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Ian, Thank you for telling us about your stay at the Red Roof Inn Stroudsburg. I am disappointed you had a less than satisfactory experience, prompting your 1/5 score. The situation you described regarding the issue you highlighted is truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Apr 2024
It’s nice
Comment from Hotel Management
2 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Brandy, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Stroudsburg. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,OliviaRed Roof Management RediResponse Specialist
