Ratings based on 139 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
I highly recommend the Ferry Inn to travelers to Stromness. It is very convenient to the ferry and the staff are extremely helpful. We had dinner and breakfast in the hotel and both meals were excellent. Our room was large with few steps which was very helpful since I had mobility issues during our stay. We thoroughly enjoyed our time there.
Comment from Hotel Management
15 Jun 2024 by Karen, Hotel Management
Thank you for this super review of your recent stay with us at the Ferry Inn. It is great to hear that you enjoyed your dinner and breakfast and that the room was suitable for your mobility issues.
by A verified traveler
Posted 1 Jun 2024
We really enjoyed our stay at the Ferry Inn. My only complaint was the dinner fare we had the first night. Disconnect between quality of what we had and the cost. That being said, the breakfast is excellent, as is the bar
Comment from Hotel Management
1 Jun 2024 by Karen, Hotel Management
Thank you for reviewing your recent stay with us.
by A verified traveler
Posted 17 May 2024
so accommodating with our late arrival. Breakfast and dinner were both excellent. nice pub and the room was lovely. will definitely stay again!
Comment from Hotel Management
1 Jun 2024 by Karen, Hotel Management
Thank you for reviewing your recent stay with us.
by A verified traveler
Posted 2 Apr 2024
Perfect!
Comment from Hotel Management
11 Apr 2024 by Angela, Hotel Management
Thank you for the lovely review. Hopefully we will see you again soon. Best wishes, the Ferry Inn team.
by A verified traveler
Posted 18 Mar 2024
Comfortable, friendly and welcoming. We really enjoyed it.
Comment from Hotel Management
19 Mar 2024 by Karen, Hotel Management
Thank you so much for this lovely review. We are delighted to hear that you enjoyed your stay with us :)
by A verified traveler
Posted 16 Feb 2024
We had a wonderful 2 night stay in February with lots of snow which was a bonus. Our room was immaculate, a real comfy bed, plenty of tea, coffee and biscuits. The bathroom was brand new with a super powerful shower. The staff were so accommodating and really happy to help with anything we needed, a great shout out for Angela, Moira and the chef. The breakfast had a great choice of hot or cold food. The porridge was to die for and runny poached eggs. The hotel is central fir everything, right across from the ferry terminal too. We will definitely be back. Thank you again for looking after us 👍
Comment from Hotel Management
16 Feb 2024 by Karen, Hotel Management
Hello AlisonThank you so much for this super review. I will pass on your thanks and appreciation to the staff mentioned. The snow was nice while it lasted but delighted to say that Spring seems to be happening now :)
by A verified traveler
Posted 30 Dec 2023
Worst customer service I ever experienced when the storm hit and all trains and ferries were cancelled for 2-3 days in December 27&28- Angela refused to waive cancellations fees.
We were stranded on the way to the Ferry Inn and I immediately let them know that no trains or ferries were operable.
Angela Charged me $340 for two nights that I couldn’t get there due to the storm cancellations.
I had to buy an additional 2 nights of hotel where I was stranded. Very inconsiderate and I will not stay there in the future. Angela could have at least reduced the amount since it was an act of God storm that stopped all trains and ferries.
I understand she wants $$ but I paid double for those two nights with not so much as an I’m sorry from the Ferry Inn and Angela herself.
Not very kind behavior.
Comment from Hotel Management
16 Feb 2024 by Karen, Hotel Management
We are sorry that you feel this way. Our cancellation policy is explained at the time of booking with Expedia.
by A verified traveler
Cozy and convenient
Posted 14 Oct 2023 on HotelsEveryone working at this hotel has been so kind and helpful. We had some weather-related delays and they helped us figure out what to do. We’ve been very cozy here.
Comment from Hotel Management
15 Oct 2023 by Karen, Hotel Management
Thank you for this lovely review. We are pleased that you managed to find a way to get back to the mainland in time for your flight home :)
by A verified traveler
Posted 6 Oct 2023 on Hotels
Once again nice room, staff very helpful and no complaints.
Comment from Hotel Management
7 Oct 2023 by Karen, Hotel Management
Thank you :)
by A verified traveler
Fine but everything was closed
Posted 20 Sep 2023 on HotelsThe room was nice and appeared clean (although there were a previous guest's headphones in the drawer). Unfortunately the bar and restaurant were closed during our stay in mid-September. Same across town apparently as we were told 'there's nowhere open to eat in Stromness' and reception weren't able to suggest anywhere out of town (we were told to look at a tourist website to see what's open in Kirkwall). Parking is not actually free unless you want to park 300m down the street.
