Ratings based on 721 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Need to provide amenities for the price you are charging
Comment from Hotel Management
19 Jun 2024 by Front Desk Supervisor, Hotel Management
Dear Melissa,Thank you for sharing your feedback. I'm truly sorry to hear that you felt the amenities did not meet your expectations for the price. Your comfort and satisfaction are very important to us, and we are always looking for ways to improve.We continually review our pricing and amenities to ensure we offer the best value for our guests. Your comments will be taken into serious consideration as we work on enhancing our guest experience.If there’s anything specific you felt was lacking or any suggestions you have, please let us know. We genuinely appreciate your input and hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Thank you again for your feedback, and I hope we can make your next stay much more enjoyable.Best regards,Melanie T McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 12 Jun 2024
It’s clean and quit
Comment from Hotel Management
12 Jun 2024 by Front Desk Supervisor, Hotel Management
Dear Eudy,Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel clean and quiet. Your comfort and satisfaction are our top priorities.We hope to welcome you back soon for another peaceful stay!Best regards,Melanie T McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 9 Jun 2024
This stay was much better than the previous one three days earlier. This time we were given the accessible room that we requested and the room was great and the bed was great!
Comment from Hotel Management
10 Jun 2024 by Front Desk Supervisor, Hotel Management
Dear Wayne,Thank you so much for sharing your positive feedback! We are delighted to hear that this stay was much better than your previous one and that you were pleased with the accessible room and the bed.A big thank you for giving us the opportunity to make up for your previous stay by coming back. Your satisfaction means the world to us, and we are thrilled that we could meet your expectations this time.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 9 Jun 2024
This property was OK but the King bed in our room 124 was sub standard. It sagged in the middle and was uncomfortable.
Comment from Hotel Management
10 Jun 2024 by Front Desk Supervisor, Hotel Management
Dear Wayne,Thank you so much for sharing your positive feedback! We are delighted to hear that this stay was much better than your previous one and that you were pleased with the accessible room and the bed.A big thank you for giving us the opportunity to make up for your previous stay by coming back. Your satisfaction means the world to us, and we are thrilled that we could meet your expectations this time.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 4 Jun 2024
Clean rooms
Comment from Hotel Management
7 Jun 2024 by Front Desk Supervisor, Hotel Management
Dear Arthur,Thank you for taking the time to leave a review. We're pleased to hear that you found our rooms clean and that you had a positive experience during your stay.At EconoLodge Cleveland Southeast - Kent, we are committed to maintaining high standards of cleanliness and comfort for all our guests. Your feedback is greatly appreciated and helps us continue to improve.If there's anything specific we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 2 Jun 2024
The toilet in my room was messed up and all they kept doing was plunging it even though it would not flush… there was no bags in my room for the garbage
Comment from Hotel Management
12 Jun 2024 by Front Desk Supervisor, Hotel Management
Dear Mariah,Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the issues you encountered with the toilet during your stay. Please accept my sincere apologies for the inconvenience you experienced. Our goal is to provide a comfortable and hassle-free stay for all our guests, and it’s clear we fell short in this instance.Regarding the toilet issue, I apologize that our attempts to resolve it were not effective. We should have taken further steps to ensure your comfort, and I will address this with our maintenance team to prevent similar occurrences in the future. Additionally, I apologize for the oversight regarding the garbage bags; this is not the standard of service we strive to maintain.If there’s anything we can do to make it up to you or if you decide to give us another chance in the future, please let us know. We would like to ensure your next stay is seamless and comfortable.Thank you again for your feedback. It helps us improve our services for all our guests.Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler from Louisville
Posted 26 May 2024
Front desk staff very helpful and accommodating
Comment from Hotel Management
29 May 2024 by Front Desk Supervisor, Hotel Management
Dear Lise,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our front desk staff were very helpful and accommodating during your stay. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations.We look forward to welcoming you back for another great stay in the future!Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
29 May 2024 by Front Desk Supervisor, Hotel Management
Dear Julio,Thank you for your excellent review and for taking the time to share your experience! We are delighted to hear that you had a positive stay with us.Your feedback is incredibly valuable to us as we strive to provide the best possible service to our guests. We look forward to welcoming you back and hope to make your next stay even better!Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
25 May 2024 by Front Desk Supervisor, Hotel Management
Dear Nathan,Thank you for taking the time to leave us a 4/5 review! Your feedback means a lot to us and helps us to continually improve our services. We are glad you had a good experience, and if there’s anything we can do to make your next stay even better, please let us know.We look forward to welcoming you back soon!Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 19 May 2024
Melanie at the front desk is super polite and accommodating.
Comment from Hotel Management
29 May 2024 by Front Desk Supervisor, Hotel Management
Dear Chris,Thank you so much for your wonderful 5/5 review! We're thrilled to hear that Melanie at the front desk made such a positive impression on you. Her dedication to providing polite and accommodating service is something we truly value and strive for every day.Your kind words mean a lot to us, and we're glad to know that Melanie's efforts helped make your stay enjoyable. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Looking forward to welcoming you back soon!Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
