Ratings based on 711 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 19 May 2024
Melanie at the front desk is super polite and accommodating.
by A verified traveler
Posted 17 May 2024
Booked 7 days stay, had to leave after 2 days. Property is dirty, lot of noise. Also, Property refused to refund.
by A verified traveler
Posted 16 May 2024
What shows on their web-site is not what is there. No hair dryer in rooms, no continental breakfast. Charged 100.00 to my card when I arrived even though the entire bill was paid in full ahead of time. Still have not received any refund for the 100.00. Will have to go in person and see if they can understand what I am saying.
Comment from Hotel Management
17 May 2024 by Front Desk Supervisor, Hotel Management
Dear Cheryl,Thank you for taking the time to share your feedback. We genuinely apologize for any inconvenience you experienced during your stay.I want to clarify that our website does not advertise a continental breakfast, and I apologize if there was any confusion regarding this matter. Additionally, we do not advertise hair dryers in our rooms, but we will ensure that this information is clear to all our guests moving forward.As for the 100 incidental hold, this is a standard procedure, and it is released upon check-out. Depending on your bank, it can take 3-5 business days for the funds to reflect back in your account. We understand how frustrating this can be and appreciate your patience.If you need further assistance or have any questions, please do not hesitate to contact us. We value your feedback and hope to provide you with a better experience in the future.Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 9 May 2024
Was a good stay
Comment from Hotel Management
17 May 2024 by Front Desk Supervisor, Hotel Management
Dear Patricia,Thank you for your positive feedback! We're thrilled to hear that you had a good stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations.If there’s anything specific you enjoyed or any suggestions you have for us, we’d love to hear them. We look forward to welcoming you back for another great stay soon!Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 3 May 2024
The staff was great. Super cheap so shouldn’t expect too much from the stay. Not the cleanest place, but not terrible. Location is decent. Probably wouldn’t stay here again, but the staff was great.
Comment from Hotel Management
4 May 2024 by Front Desk Supervisor, Hotel Management
Dear Micheal,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff; it's always our aim to provide friendly and accommodating service to all our guests.We also value your honest assessment of your stay. We apologize if the cleanliness of the room did not meet your expectations, and we'll certainly address this issue with our housekeeping team to ensure improvements are made.Regarding your comment about the price and value of your stay, we understand that everyone's expectations may vary, and we strive to provide the best possible experience within our means.If you have any further feedback or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 2 May 2024
Very nice and convenient
by A verified traveler
Posted 29 Apr 2024
Awesome value
Comment from Hotel Management
4 May 2024 by Front Desk Supervisor, Hotel Management
Dear Matthew,Thank you for your kind feedback! We're thrilled to hear that you found our hotel to be an awesome value. Providing exceptional value and service to our guests is always our top priority, and we're glad to see that reflected in your experience.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Front Desk Supervisor, Hotel Management
Dear Ms. Iris Y Cruz,Thank you so much for your 5/5 review! We're thrilled to hear that you had such a positive experience during your stay with us. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay are our top priorities, so it's wonderful to know that we met your expectations.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge
by A verified traveler
Posted 12 Apr 2024
Mngt employee very nice. Cleaners don't know their jobs - overall needs a thorough scrub. Towel racks in two rms UNSAFE. One fell on me. TV remotes don't work properly. Carpet hadn't been vacuumed in what looked like years. No blanket on our king bed!
Comment from Hotel Management
20 Apr 2024 by Front Desk Supervisor, Hotel Management
Dear Georgia,Thank you for sharing your feedback with us following your recent stay. We're pleased to hear that you found our management employee to be very nice, and we apologize for the shortcomings you experienced during your visit.Your comments regarding the cleanliness of our rooms and the functionality of amenities are deeply concerning, and we take them very seriously. Please accept our sincere apologies for any inconvenience caused by the issues with the cleanliness of your room, the safety concerns with the towel racks, and the malfunctioning TV remotes. Your feedback has been shared with our housekeeping and maintenance teams, and we will take immediate action to address these issues and ensure that they are rectified promptly.Additionally, we apologize for the oversight regarding the absence of a blanket on your king bed. Providing a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short in this instance.Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay that exceeds your expectations.Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge
