Ratings based on 133 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Overall, I was satisfied. My room was clean and quiet.
by A verified traveler
Posted 12 Jun 2024
by A verified traveler
Posted 3 Jun 2024
I always stay here when visiting Streator. Great Owners.
by A verified traveler from Comstock Park
Posted 4 Mar 2024 on Travelocity
I got into town around 7pm. There was a child at check in. They called an adult up which is when i was informed they had already rented out all their rooms. They sent me to a sister location down the road. The staff at check in there had completely blood shot eyes, but was friendly. The room at the motorlodge was nice and clean, but the parking lot lights were so bright we barely slept.
by A verified traveler
Posted 8 Feb 2024 on Hotels
Comment from Hotel Management
8 Feb 2024 by Manager , Hotel Management
Hello,We appreciate when guest leave feedback! But if possible we would love to hear the details of your stay and what we could have done to improve. We believe feedback is essential in helping management find areas of improvement and provide a comfortable and safe stay for all of our guest. Feel free to respond to this comment or email or call us!
by A verified traveler
Big -brother style watching
Posted 22 Oct 2023 on HotelsOvertly controlling staff. They literally watch the camera 24-7 and don’t hesitate to call your room phone repeatedly until you answer if they think you are breaking one of their many many rules even if you are not.
Comment from Hotel Management
22 Oct 2023 by Management, Hotel Management
Hello Jeff, thank you for your feedback, we monitor our cameras to ensure safety of every guest. We like to ensure that every guest is equally treated regarding pet policies and other policies. Any fees regarding pets is held to every customer and we don’t want to encourage any dishonesty or fraud against our policies. I can see we generously worked with you in regards to a deposit issue but we tried to reach you in regards to paying for a uninformed pet in the room as that go towards extra housekeeping needed to ensure the room is clean of any allergens to our next guest. Thank you for your stay and feedback!
by A verified traveler
Posted 16 Oct 2023
The owner of the hotel is exceptionally caring. She always has a bright smile for everyone. She keeps an eye on the property even late at night, taking personal responsibility for the safety of her customers. She is professional and works hard to provide clean, comfortable rooms. People come back because of her kindness.
Comment from Hotel Management
22 Oct 2023 by Management , Hotel Management
Hello!We appreciate your feedback and are pleased that you felt safe and comfortable during your stay! We understand that feeling safe is a huge factor in being comfortable. We thank you for choosing Relax Inn and welcome you back anytime!
by A verified traveler
Posted 8 Oct 2023
by A verified traveler from Denver
Posted 24 Sep 2023
Very basic and convenience
Comment from Hotel Management
24 Sep 2023 by Manager , Hotel Management
Hello Gloria,We extend our heartfelt appreciation for choosing our establishment and we appreciate your 5 star review. Proving a convenient experience is one of our key goals at Relax Inn and we are delighted to know we met your expectations. If you ever have any suggestions or if there’s anything else we can do to enhance your experience, please feel free to let us know. Thank you again Gloria and we hope to host you again!
by A verified traveler
Posted 23 Sep 2023
Comment from Hotel Management
24 Sep 2023 by Manager , Hotel Management
Hello Shawn, Thank you for taking the time to leave a review. We value your feedback and the 4-star rating. If there are any specific areas or improvements you'd like to suggest to help us earn that extra star, please don't hesitate to share your thoughts with us. Your input is important, and we're here to make your experience even better.
