Ratings based on 193 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 12 Oct 2023 on Hotels
We had high hopes for this hotel, it was overall disappointing. We were given a room with a view to some rocks we had to pay extra to have something to see. They said that since we booked through Expedia....we don t get the same advantages as other customers, this is not a 5 star thing to say at the reception. The restaurant food was simply atrocious, I paid 60 euros for the worst piece of stake I had in my life, ever. Do NOT go to that restaurant, you have been warned. The bar and the spa are the only things we actually liked, 99% of the staff are very well trained and very polite.
Comment from Hotel Management
13 Nov 2023 by General Manager, Hotel Management
Dear Mr. Gabriel, thank you for your time to share a subjective feelings after your return from magical High Tatras area. Furthermore, thank you for praising Lobby Lounge atmosphere with crackling open fire while savouring the largest selection of wine, cognacs and whiskeys while being taken care of by attentive, well trained and polite hotel personnel. On the other hand, we feel very sorry for not being able to fit to your taste at the restaurant, where the Chef and his team prepares fine dining experience for our valued guests. You may address room preferences directly to my colleagues at Reservations department or at the main reception, where my colleagues do their best to satisfy your needs. We believe that you will give us a chance to convince you about our excellent service in near future. Best regards, Kathrin Noll, Genereal Manager
by A verified traveler
Posted 30 Sep 2023
by A verified traveler
Posted 24 Aug 2023
Very much a top luxury Hotel with priced accordingly. Staff and service excellent. Spa great for relaxing with Bar service and stunning views. Rooms luxurious and views either side of the Hotel stunning. The Hotel set on the beautiful Strba Tarn against a backdrop of stunning mountains. Great walks / hiking trails very worthwhile but note they are long and quite hard to hike (proper footwear essential).
Highly recommended Hotel.
Thank you for our stay.
Comment from Hotel Management
27 Aug 2023 by Kathrin Noll General Manager, Hotel Management
Dear Robert, thank you for sharing your exceptional experience about your recent stay at Grand Hotel Kempinski High Tatras. The location of the hotel is indeed unique, at the shore of the glacier lake Strbske Pleso with unspoiled views of the High Tatras mountains where you are invited to discover nature or to recharge within fresh alpine climate air during each year season. We feel honored for your praise of the hotel staff for excellent service. We are looking forward to the opportunity of welcoming you soon back to the tranquility of magnificent landscapes at Strbske Pleso. With my best personal regards, Kathrin NollGeneral Manager
by A verified traveler
Posted 8 Jun 2023
Amazing hotel situated by the lake. Highly recommended, the staff were super friendly and the facilities were top notch.
Comment from Hotel Management
9 Jun 2023 by KN, Hotel Management
Dear Johnny Mai, thank you for your time and effort to share with us your experience after having visited the mountain fairy tale of Grand Hotel Kempinski High Tatras. We likely read your comments that you have enjoyed a great hotel with best facilities toward magnificent mountains which surround our hotel and underline its inner beauty. Moreover, thank you for commenting nicely about super great experience with amazing hotel staff. Dear Johny Mai, we look forward to your next visit on the shore of glacier lake Strbske Pleso. Best regards, Kathrin Noll, General Manager
by A verified traveler
Posted 25 Apr 2023
This hotel is exceptional. It's the most famous in Slovakia. The service is perfect. Has great rooms. Amazing food. Great spa with indoor pool. Area is gorgeous.
Comment from Hotel Management
27 Apr 2023 by General Manager, Hotel Management
Dear John, thank you for sharing wonderful review after your recent stay at mountain romance of High Tatras. We are delighted to hear that you consider our hotel for exceptional, located in the gorgeous area of Strbske Pleso, offering great rooms, relaxational wellness with indoor pool and direct view to the mountain panorama or providing perfect service with the assistance of attentive and kind hotel personnel. You are very welcome to return soon back to the oasis of tranquility at Grand Hotel Kempinski High Tatras. Best regards, Kathrin Noll, General Manager
by A verified traveler
Posted 6 Mar 2023 on Hotels
by A verified traveler
Posted 6 Mar 2023 on Hotels
by A verified traveler
Posted 12 Dec 2022 on Hotels
by A verified traveler
Posted 26 Aug 2022
Hotel is beautifully situated, staff helpful, breakfast delicious. There is one huge problem. Our room was horrible. Bed was not even 3 stars range. We couldn't belive our eyes. So our advise is : if you are not staying in top price room dont bother. Not worth your money.
Comment from Hotel Management
26 Aug 2022 by General Manager, Hotel Management
Dear Malgorzata, thank you for sharing your individual experience. We are pleased to hear your lovely comments towards beautiful hotel location, attentive and kind hotel personnel or delicious breakfast offering more than hundred specialties. You may address your room preferences to my colleagues at Reservations or at the main reception, where we do our best to please you up to your highest satisfaction. You are very welcome to visit us in near future again. With best wishes, Kathrin Noll, General Manager
