The Stratford Hotel Reviews

Dear Elizabeth,Thank you for taking the time to share your review following your recent stay with us. I am deeply concerned to read your review regarding your stay and how it was less satisfactory. We want travelers to get the most out of their vacation, so we eliminated the front desk and implemented keyless, digital self-check-in/check-out with 24/7 concierge support. We are forthcoming and do not hide the fact of this unique style of property. As you can see from other traveler reviews, this certainly isn't the usual experience our guests enjoy when staying with us, who appreciate and understand the accommodation and self-check-in concept. Contrary to your comment about not having reception staff, we have a 24/7 front desk at our sister property which is located a short couple of minutes away. Our front desk team also provides courtesy calls once you check in to ensure you are enjoying your stay with us. Despite the information on the website and Expedia (under Self-check-in instructions advising guests "no front desk at this property", it appears you booked our property anyway and therefore, I fail to realize how this warrants a negative review.We aim to offer a different experience by providing a more independent stay with all the modern amenities our guests may need. We understand this may not correspond with everyone's preferences and does not align with the traditional hotel experience that you were seeking. If this type of accommodation did not appeal to you, I wonder why you booked with us and not another accommodation option or our sister hotel that might have been better suited to your needs. Again, our hotel is a very unique, special experience, but it may not be for everyone, particularly travelers who seek traditional hotel accommodation with a front desk. It is unfortunate, that you felt the need to leave a 2-star review due to the misunderstanding of our self-check-in operations. However, we do hope you were able to enjoy the other goods and services we had to offer, housekeeping services, Nespresso coffee, freshly baked breakfast, clean room, snacks, water, and soft drinks, and of course our excellent location and more.We did hope we have the pleasure to welcome you back, perhaps at our sister property The Windsor Hotel. Warm Regards, FS - VP of Operations

Dear Donald,Thank you so much for taking the time to leave us a wonderful 5-star review! We are so happy to see that you had an excellent experience at our hotel. It was a pleasure having you as our guest, and we are happy that we could provide you with a memorable stay. Our team works hard to ensure that every guest has a comfortable and enjoyable experience, and your 5 out of a 5 review serves as a great motivation for all of us.If your travels bring you back to the area, we would be honoured to welcome you again. Thank you once again for choosing our Startford Hotel. We look forward to hosting you in the future!Warm regards,Saloni, Guest Services.

Dear David, Thank you so much for your fantastic 5 out of 5 review on Expedia! We're so happy to see that you had an exceptional stay with us. It means a lot to our entire team and it serves as a great motivation. It's wonderful to know we met your expectations. We look forward to welcoming you back soon at The Stratford Hotel!Warm regards, Saloni, Guest Services.

Dear Gerry, thank you for taking the time to review your stay with us. I am deeply concerned and sorry about your disappointment with your room. We are committed to ensuring every room is perfectly safe for our guests and making the guest experience memorable. I can assure you our team investigated your concern regarding the bed and found no concerns. We also tried to reach you on several occasions, but we were unsuccessful. I apologize if the efforts are team took were not to your satisfaction. I have shared your experience with our team to ensure we continually work to improve our guest experiences; therefore, we appreciate you sharing your comments.  We hope to have another chance to welcome you on a future visit.Warm Regards, FS - VP of Operations

Dear Christine, thank you for taking the time to share your review and the outstanding rating. I am delighted you had a wonderful experience with us and it was wonderful to hear how much the team exceeded your expectations. The team will be delighted to hear your kind words as they are truly passionate and devoted to hospitality excellence. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

Dear Firoozeh, thank you so much for sharing your review and your feedback as it helps us identify areas for improvement. We look forward to welcoming you back. Warm Regards, FS - VP of Operations

Dear Cheryl, thank you for sharing your review following your recent stay with us. We are delighted that you had a fantastic time with us. We hope to welcome you back soon. Warm Regards, FS - VP of Operations

Dear John, thank you for sharing your review. We are delighted you had a wonderful stay. We look forward to welcoming you back. Warm Regards, FS