Ratings based on 266 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
The bed had a broken spring and the coffee maker did not work. The staff I spoke too took the coffee maker to 'fix' it and returned it after we had left for the day. He agree the bed was broken, but management denied this,as there were lots of empty rooms the smart thing would have been to replace the coffee maker and bed or move us, apparently the management is not very smart.
Comment from Hotel Management
23 May 2024 by fs, Hotel Management
Dear Gerry, thank you for taking the time to review your stay with us. I am deeply concerned and sorry about your disappointment with your room. We are committed to ensuring every room is perfectly safe for our guests and making the guest experience memorable. I can assure you our team investigated your concern regarding the bed and found no concerns. We also tried to reach you on several occasions, but we were unsuccessful. I apologize if the efforts are team took were not to your satisfaction. I have shared your experience with our team to ensure we continually work to improve our guest experiences; therefore, we appreciate you sharing your comments. We hope to have another chance to welcome you on a future visit.Warm Regards, FS - VP of Operations
by A verified traveler
Posted 20 May 2024
The hotel is perfectly located within walking distance to shops, restaurants, theaters and water activities. The rooms are clean, unique and beautifully decorated and provide everything you could possibly need. All that is nice but without good service and friendly staff it means nothing and the staff and the service they provide is exceptional. I cannot say enough good things about our experience with them and will definitely be returning.
Comment from Hotel Management
21 May 2024 by fs, Hotel Management
Dear Christine, thank you for taking the time to share your review and the outstanding rating. I am delighted you had a wonderful experience with us and it was wonderful to hear how much the team exceeded your expectations. The team will be delighted to hear your kind words as they are truly passionate and devoted to hospitality excellence. We look forward to welcoming you back. Warm Regards, FS - VP of Operations
by A verified traveler
Posted 17 May 2024
Air-conditioning was very noisy, the fridge was also noisy. Not enough water pressure in the shower
Comment from Hotel Management
19 May 2024 by Fs, Hotel Management
Dear Firoozeh, thank you so much for sharing your review and your feedback as it helps us identify areas for improvement. We look forward to welcoming you back. Warm Regards, FS - VP of Operations
by A verified traveler
Posted 13 May 2024
A quirky little building located in the heart of downtown Stratford. Walkable to all the downtown restaurants and shops and a doable walk to the Festival Theatre. No staff onsite which took some getting used to but service was excellent: all questions answered promptly. A bit of a noisy road but they provide earplugs (!) We found running the fan provided all the white noise we needed to sleep soundly. Recommended.
Comment from Hotel Management
14 May 2024 by fs, Hotel Management
Dear Cheryl, thank you for sharing your review following your recent stay with us. We are delighted that you had a fantastic time with us. We hope to welcome you back soon. Warm Regards, FS - VP of Operations
by A verified traveler
Posted 10 May 2024
It was that I needed.
Comment from Hotel Management
11 May 2024 by FS, Hotel Management
Dear John, thank you for sharing your review. We are delighted you had a wonderful stay. We look forward to welcoming you back. Warm Regards, FS
by A verified traveler
Posted 6 May 2024
Had to change rooms, bathroom small, and toilet was obstructed with a column. Could not sit down on toilet, no matter how big you were.
Comment from Hotel Management
7 May 2024 by fs, Hotel Management
Dear Jim, Thank you for taking the time to share your review following your recent stay with us. We are committed to ensuring that every guest is having a wonderful stay. I am pleased we were able to find an alternative room that I understand you enjoyed and were much more comfortable in. All layouts of the rooms are different, and due to the heritage of the building, we do have limitations but will certainly take your feedback back to the team. Thank you for staying with us and we hope to welcome you back soon. Warm Regards, FS - VP of Operations
by A verified traveler
Posted 4 May 2024
Cool historical building right in the downtown. My room was like a mini apartment.
Comment from Hotel Management
4 May 2024 by fs, Hotel Management
Dear Derek, Thank you for taking the time to leave us your review. We hope to have the pleasure of welcoming you back in the future. Warm Regards, FS - VP of Operations
by A verified traveler
Posted 30 Apr 2024
Lovely rooms with every need to hand.
Comment from Hotel Management
1 May 2024 by fs, Hotel Management
Dear Arlene, Thank you for your 5/5 rating. We are delighted to read you loved our rooms and services. We look forward to welcoming you again soon for another memorable stay. Warm Regards, FS - VP of Operations
by A verified traveler
Posted 28 Apr 2024
Friendly staff. Nice location.
Comment from Hotel Management
28 Apr 2024 by fs, Hotel Management
Dear Cynthia, thank you very much for sharing your review! We are delighted to read that you had a pleasant stay with us and we hope to welcome you back very soon! Warm Regards, FS - VP of Operations
by A verified traveler
Posted 6 Apr 2024
Easy checkin, quirky room. Comfy bed
Comment from Hotel Management
7 Apr 2024 by fs, Hotel Management
Dear Angus, thank you for taking the time to share your review. While we are glad you liked our comfy beds and easy check-in process we are sorry you did not have an exceptional stay. We hope you will allow us another opportunity to welcome you on a future stay. Warm Regards, FS - VP of Operations
