Ratings based on 946 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Had a disappointing stay first I would say the daytime staff is very pleasant. I arrived early and after it was a possibility for an earlier check in before 3 PM they said probably not and that You need wss ok
When I checked in and went to the room, there was loud banging coming from the floor above making it impossible to stay in the room. So I went downstairs and found out. They weren’t installing the floor upstairs and they would be done shortly. Well, not really -The banging continued tilafter 5pm.
After returning frim dinner, returned to room to turn in. A little later, around 10 pm. heard a dripping noisr.Thw a/c over the door was lesking water all overvthe floor. Callef the 24 hr desk but no one answered
So went down, rang the bell no one‘ is there
The only person that was available to talk to was the bartender who did not speak any English and relayed that no one else was there!
explain that there was water all over the floor and leaking out of the air conditioner got him to come upstairs and yes, he confirmed that and said he would tell the people the next morning shut the air-conditioning system off -No one could even provide rags of towels to dry up the floor.
the next morning was checking out, and I explained to the desk what happened and I was told I should’ve called the desk-When I told him there was no one at the desk, he told me they’re supposed to be one? Well they didnt - would not recommend this hotel -location good- try another hotel!
by A verified traveler
Posted 4 Apr 2024
Very central to everything, lots of dining options. Great hotel, good breakfast. Highly recommended
Comment from Hotel Management
6 Apr 2024 by Marie, Hotel Management
Thank you for your stay, Lorileewe are all glad to have offered you a great stay Hope to see you soon again
by A verified traveler
Posted 27 Mar 2024
The location, service and cleanliness of the hotel made it a good experience.
Very friendly staff!!!
Comment from Hotel Management
27 Mar 2024 by Marie, Hotel Management
thank you for your nice review, Amara We are happy you enjoyed your stay with us and hope to see you again in a near future kind regards
by A verified traveler from Bucharest
Posted 1 Mar 2024
Comment from Hotel Management
10 Mar 2024 by Marie, Hotel Management
Vielen Dank - Ihre Meinung wissen wir zu schätzen auf sehr bald in Strasbourg
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
29 Mar 2024 by Marie, Hotel Management
merci pour votre retour, Elisa vos avis sont importants pour nous permettre un toujours meilleur service bien cordialement
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
25 Dec 2023 by Marie, Hotel Management
Merci pour votre séjour et votre appréciation Joyeux Noël à vous et au plaisir de vous revoir bientôt
by A verified traveler from Carmel
Posted 22 Dec 2023
Wonderful hotel and excellent service!
Comment from Hotel Management
23 Dec 2023 by Marie, Hotel Management
Thank you for your stay and fr your review Merry Christmas to you and see you hopefully next year
by A verified traveler from Guatemala
Posted 8 Dec 2023
The hotel has a great location. Within walking distance of everything! The room had a great size, the bathroom was pretty big and the bunk beds por my kids where great. Only issue I had was that the room was not that clean. A lot of dust under the beds and corners of the room.
Staff was friendly. Would stay there again!
Comment from Hotel Management
10 Dec 2023 by Marie, Hotel Management
dear Michelle thank you for your stay and your nice lines . We will emphasize our staff to be more conscious in their work for your stay to be perfect! Best season's greetings
by A verified traveler
I would not stay here again
Posted 6 Dec 2023 on HotelsI normally don't write bad reviews but....this hotel is in a good location to explore the old area but that is where the postives end. Rooms were way too hot and the noise from the street is awful. Homeless people around and the smallest rooms yet we have stayed at.
Comment from Hotel Management
23 Dec 2023 by Marie, Hotel Management
dear Sonya thank you for your stay and your review . there is a thermostat in each room so you can change the heat depending on your own tastes kind regards and Merry Christmas to you
by A verified traveler
Posted 5 Dec 2023
Great location, difficult to get to during Christmas market because all access bridges are blocked off...way over priced !
Comment from Hotel Management
6 Dec 2023 by Marie, Hotel Management
thank you for your mail Edmund Sorry that the access in the historic center is banned during the Christmas markets, but this is for evident security reasons to avoid any accident and to allow you to walk easily from one square to the other; These temporary restrictions have been announced everywhere .Rates depend on the requests, in less busy times they are much lower kind regards
