Ratings based on 327 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bridgeville
Posted 13 Jun 2024
Spacious room and bathroom, comfortable bed, bar and restaurant downstairs, short taxi ride from the train station. World of Wedgewood and the Wedgewood Museum were well worth another taxi ride, and Hanley Park (large and beautiful) was a short walk away.
Shower was lukewarm, not sure if that’s because we stayed in a handicapped room. Otherwise perfect!
Comment from Hotel Management
15 Jun 2024 by kayleigh, Hotel Management
Dear Brenda,Thank you so much for taking the time to leave us this review! I am so pleased to see you enjoyed your stay here at hotel and I am also very happy to hear you found your room to be spacious and comfortable and that you had chance to visit a few of the local attractions. Thank you so much for choosing to stay with us, we greatly appreciate all of your feedback and we would love to welcome you back again very soon.Kind regards,Kayleigh - Front Office Supervisor
by A verified traveler
Posted 9 Jun 2024
There were some negative views about the parking but in our experience it was absolutely fine. It was safe and easy to get to.
Hotel was lovely, bright and clean.
Would definitely stay here again.
Comment from Hotel Management
13 Jun 2024 by kayleigh, Hotel Management
Dear Alan,Thank you so much for taking the time to leave us this review! I am so pleased to see you enjoyed your stay here at the hotel and I am also very happy to see you found the hotel to be lovely, bright and clean! Thank you for choosing to stay with us. We greatly appreciate your feedback and we would love to welcome you back again soon.Kind regards,Kayleigh - Front Office Supervisor
by A verified traveler
Posted 28 May 2024
This was a really pleasant stay. Good size double hotel room. The shower was strong and the bed comfortable.
Comment from Hotel Management
28 May 2024 by kayleigh, Hotel Management
Dear Sybil,Thank you so much for taking the time to leave us this review! I am so pleased to see you enjoyed your stay here at the hotel. We greatly appreciate your feedback and would love to welcome you back again soon.Kind regards,Kayleigh - Front Office Supervisor
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by kayleigh, Hotel Management
Dear Rosetha,Thank you so much for taking the time to leave us this review! I am so pleased to see you enjoyed your stay here at the hotel, We greatly appreciate your feedback and would love to welcome you back again in the future.Kind regards, Kayleigh - Front Office Supervisor
by A verified traveler
Posted 21 Apr 2024
The most peaceful nights stay we’ve had, rooms were very quiet and very comfortable.
Comment from Hotel Management
22 Apr 2024 by kayleigh, Hotel Management
Dear Rachel,Thank you so much for taking the time to leave us this review! I am so pleased to see you enjoyed your stay here at the hotel and you found the room very quiet and comfortable. We greatly appreciate your feedback and would love to welcome you back again in the future.Kind regards, Kayleigh - Reception team
by A verified traveler
Posted 21 Apr 2024
Ellie was very helpful.
Great hotel will be using again
Comment from Hotel Management
22 Apr 2024 by kayleigh, Hotel Management
Dear Paul,Thank you so much for leaving us this review! I am so pleased to see you enjoyed your stay here at the hotel and that our receptionist Ellie was very helpful to you, she will be very happy to hear this! We greatly appreciate your feedback and would love to welcome you back again soon!Kind regards,Kayleigh - Reception team
by A verified traveler
Posted 13 Apr 2024
Nice hotel, clean, friendly staff, spacious room
Comment from Hotel Management
16 Apr 2024 by Courtney , Hotel Management
Good morning Ami. Thank you for taking the time to leave us a review! We are glad to hear that you liked it here at the Hilton and appreciate the feedback. Hope to see you again sometime soon. Kind regards, Courtney - Reception team
by A verified traveler
Posted 13 Apr 2024
Generally good only issue wa that we were given a disabled room which he didn’t request or particularly like room 308 , and weren’t told at reception either
Comment from Hotel Management
16 Apr 2024 by Courtney , Hotel Management
Good morning Jill. Thank you for the review, after looking at your booking it appears that it was an accessible room that you had booked. We are sorry we couldn't accommodate you in a different room during your stay here at the Hilton. We hope to see you again soon. Kind regards,Courtney - Reception team
by A verified traveler
Posted 7 Apr 2024
Modern, quiet, clean and comfortable hotel. We'd stay again.
Comment from Hotel Management
8 Apr 2024 by Jasper - Front Office Supervisor, Hotel Management
Hi Benedict,Thankyou so much for taking the time to leave us this great review! It is so great reading your comments, I'm thrilled to see you enjoyed your stay with us! Your kind feedback is most appreciated, we would love to welcome you back again in the future for another great stay with us!Kind regards,
by A verified traveler
Posted 6 Apr 2024
Good location; clean.
Comment from Hotel Management
8 Apr 2024 by Jasper - Front Office Supervisor, Hotel Management
Hi Elizabeth,Thankyou so much for taking the time to leave us this review! I am pleased to see you liked the location of our hotel, and it's also great to see you were satisfied with the cleanliness too! We greatly appreciate your kind feedback and would love to welcome you back to our hotel again in the future!Kind regards,
