Ratings based on 571 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The staff was not very helpful
by A verified traveler
Posted 6 Apr 2024
Dried pee on the “sanitized” toilet seat. Verrrrry Questionable stains on the box spring cover. Shower was awful, at least in my room it was. TV remote had crusties on it. Place was pretty rough. I’m sure it’s been hard for hotels since 2020 but jeez $160 a night for that? I’ll sleep in my car.
Comment from Hotel Management
10 Apr 2024 by Chan, Hotel Management
Dear Andrew, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Chan
by A verified traveler
Posted 29 Mar 2024
This property was fine. However I used Expedia to book my stay and paid in advance and they required a $150 deposit that they held for a week. Ridiculous!!
Comment from Hotel Management
10 Apr 2024 by Chan, Hotel Management
Dear JennaOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Chan
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
16 Mar 2024 by chan, Hotel Management
Dear Mary,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 8 Feb 2024
The elevator didn’t work that’s all
by A verified traveler
Posted 3 Feb 2024
by A verified traveler from Long Beach
Posted 19 Jan 2024
Comment from Hotel Management
22 Jan 2024 by chan, Hotel Management
Thanks for your review. We wish if you could stay with us and enjoy your stay but we are surprised that you did not show up and post review. You are most welcome anytime to stay in future.
by A verified traveler
Posted 5 Jan 2024
This is my second time staying here. Both were enjoyable.
Staff is friendly and helpful. Will stay there again. Many Shopping and Dining options just a few miles away.
Comment from Hotel Management
16 Jan 2024 by chan, Hotel Management
Dear Ralph,It is wonderful to hear that you had a great experience at our property. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled to know they made for a great stay! On behalf of the entire team, thank you for being our guest, and please visit again soon!
by A verified traveler
Overall good
Posted 2 Jan 2024 on HotelsComfy room and quiet area. Disappointed by the breakfast as the service person was in a rush to put away all of the drinks and food. There was a sign clearly stating that extra time would be given if needed to finish our meal.
Comment from Hotel Management
16 Jan 2024 by chan, Hotel Management
Dear Anonymous,It is wonderful to hear that you had a great experience at our property. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled to know they made for a great stay! On behalf of the entire team, thank you for being our guest, and please visit again soon!
by A verified traveler
Posted 4 Dec 2023 on CheapTickets
