Ratings based on 1,028 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
Close to metro station. About 10-15 min to some great restaurants. Hotel overall feels old and worn down. An update to the rooms would add more value to the price we paid.
Comment from Hotel Management
16 Apr 2024 by Elin Roquet, General Manager, Hotel Management
Dear Emily,Thank you for this review of your recent stay.We are delighted to hear that you appreciated our hotel's convenient location close to the metro station and the proximity to a variety of excellent dining options. Our prime location is indeed one of the aspects our guests frequently commend.However, we regret to hear your observations regarding the condition of the hotel. We understand that certain areas are showing signs of wear, and we want to assure you that a full-scale renovation is planned to begin in January to address these concerns and enhance the overall guest experience. As for the room amenities, while some areas are in need of an update, we are committed to providing a comfortable and functional environment for all of our guests. The staff takes great pride in maintaining our rooms and ensuring that they are clean and well-appointed.We are especially grateful for your kind words about our staff's service. Our dedicated team strives to deliver a high standard of hospitality and we are pleased to know that we met your expectations in this area.Elin Roquet, General Manager
by A verified traveler
Posted 21 Mar 2024
Centrally located. Can walk to major attractions and T central.
Comment from Hotel Management
22 Mar 2024 by Elin Roquet, General Manager, Hotel Management
Dear Ernest,Thank you for this positive review of your stay with us.It's wonderful to hear that our central location provided you with the convenience to explore the city and its attractions easily. We're also delighted that you found our hotel to meet your standards of cleanliness and service. Your compliment on the condition of our hotel is greatly appreciated, reflecting our team's commitment to maintaining a welcoming and well-kept environment. We noticed your room amenities rating and would like to ensure you that our team is dedicated to offering a comfortable stay with thoughtful features, such as the Sheraton Signature Beds and complimentary high-speed internet.The entire team look forward to welcoming you back for a future visit.Kind regards,Elin Roquet, General Manager
by A verified traveler
Posted 12 Mar 2024
Great value in Stockholm. Centrally located.
Comment from Hotel Management
18 Mar 2024 by Elin Roquet, General Manager, Hotel Management
Dear Ernest,Thank you for taking the time to review your stay.We're thrilled to hear you found our central location to be of great value during your stay in Stockholm. It's wonderful that the cleanliness of our rooms and the condition of our hotel met your expectations. Your kind words about our service are greatly appreciated, as our team strives to offer exceptional service to all our guests. We regret to hear that some room amenities did not fully meet your standards. While we ensure that all our rooms are equipped with a variety of amenities, as stated in the context, we always welcome feedback on how we can enhance our guest experience.We would be delighted to welcome you back on another occasion. All the best,Elin Roquet, General Manager
by A verified traveler from Colorado Springs
Posted 16 Feb 2024
Great location, service and accommodation are excellent. Breakfast buffet is a must have
Comment from Hotel Management
20 Feb 2024 by Elin Roquet, General Manager, Hotel Management
Dear Claudia,Thank you for this great feedback about your recent stay.We're thrilled to hear that our location served you well and that you found our service to be excellent. It's also wonderful to know that the accommodation met your expectations and that our breakfast buffet was a highlight of your stay. Our team takes great pride in offering spacious rooms and a diverse breakfast, providing a perfect start to the day overlooking the stunning Lake Mälaren. We are delighted that these aspects contributed positively to your time at our hotel.We look forward to welcoming you back. Best regards,Elin Roquet, General Manager
by A verified traveler
Posted 12 Feb 2024
Good view and close to central station
Comment from Hotel Management
13 Feb 2024 by Elin Roquet, General Manager, Hotel Management
Dear Katherine,Thank you for this kind feedback concerning your visit.We're delighted to hear that you appreciated the stunning views and our proximity to the central station, ensuring convenient access to the city's offerings. Our team takes great pride in maintaining cleanliness, and we're glad that you rated this aspect highly.It seems there was an aspect of your stay that did not meet your expectations fully. Please rest assured that we are committed to providing exceptional service and accommodations, and we continuously strive to enhance our hotel conditions.We look forward to the pleasure of seeing you again in the future. Kind regards,Elin Roquet, General Manager
by A verified traveler
Not ideal cleanliness
Posted 29 Jan 2024 on HotelsThe overall cleanliness of the hotel is not good. There's a lot of dust in the room, underneath the beds and furniture, and in the restaurant. The furniture is old and damaged.
Comment from Hotel Management
30 Jan 2024 by Elin Roquet, General Manager, Hotel Management
Dear Juan.We thank you for taking the time to provide us with your feedback.It's gratifying to hear that you found comfort in our accommodations, with our Sheraton Signature Beds designed for a restful sleep. We're also pleased to note your satisfaction with the level of service provided by our team. However, we regret to hear of your concerns regarding cleanliness and the condition of the furniture. Our guests' comfort and satisfaction are paramount, and we typically pride ourselves on maintaining impeccable standards. While our upcoming full-scale renovation, set for January, will address updates to our hotel, we assure you that we continuously strive to deliver a clean and welcoming environment for all our guests.It would be a pleasure to welcome you back on a future occasion. Best regards,Elin Roquet, General Manager
by A verified traveler
Posted 14 Jan 2024
Marvellous stay! We visited Stockholm for two nights. This property and surrounding area are outstanding. Excellent view of the harbour. Staff were amazing. They upgraded us for my birthday. Plenty of transport and dining next door.
Comment from Hotel Management
15 Jan 2024 by Elin Roquet, General Manager, Hotel Management
Dear Tari,Thank you for sharing this review.We are thrilled to hear that the magnificent views of the harbor from our property added a special touch to your stay. It's wonderful to know that our staff's commitment to service excellence made your birthday celebration even more memorable with an upgrade. Our central location indeed offers convenient access to transport and dining options, ensuring a seamless stay for our guests.We hope that you will return on another occasion. Best wishes,Elin Roquet, General Manager
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
11 Jan 2024 by Manager, Hotel Management
Dear John,Thank you for taking the time to share your feedback.We are glad to know that you enjoyed your room, however, we regret that the rest of your stay was not fully satisfying. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity to welcome you back in future. Best regards,
by A verified traveler from EL Paso
Posted 7 Jan 2024
The cleaning of the rooms was terrible..didn't use any cleaning products
Comment from Hotel Management
8 Jan 2024 by Elin Roquet, General Manager, Hotel Management
Dear Bertha Elizabeth,Thank you for taking the time to review your stay.It's great to hear that you found our room amenities to our high standards, and we appreciate your compliments on them. Our team works diligently to ensure our guests have a comfortable stay with the Sheraton Signature Beds and complimentary high-speed Wi-Fi, among other amenities. We are, however, concerned to read your comments about room cleanliness. Please rest assured that daily housekeeping is a standard at our hotel, and we are committed to maintaining rigorous cleaning protocols. We apologize for any oversight that may have occurred during your stay and we will reinforce our attention to detail with our housekeeping team.We look forward to the pleasure of seeing you again. Best regards,Elin Roquet, General Manager
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
29 Dec 2023 by Manager, Hotel Management
Hej Mahmood,Vår personal strävar alltid efter att erbjuda enastående service, och vi beklagar om ni inte upplevde det vid ert besök. Vi tar era synpunkter på största allvar och kommer att se till att våra gästers förväntningar alltid möts med högsta möjliga standard.Vi hoppas få möjligheten att välkomna er tillbaka i framtiden för en förbättrad upplevelse. Vänliga hälsningar.
