Ratings based on 248 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Delightful hostel with friendly staff- clean rooms, nice common area- walking distance to central station, near bus route and shopping areas. Reception opens at 9 am in case you arrive as we did on an early train - so just had to chill a bit. Lots of friendly guests - would stay there again
by A verified traveler
Posted 17 May 2024
by A verified traveler
2 night stay
Posted 21 Jan 2024 on HotelsThe accommodation was fairly comfortable, however checking out was made a bit difficult when the keycode changed the day i was leaving and was a little effort trying to leave. The doors can be noisy aswell as when people are leaving and entering when trying to sleep along with metal bed frames whwre you can hear every time somebody is turning over. The accommodation is catered for large amount of travellers, so would recommend if you're with a group or up for socialising.
by A verified traveler
Posted 19 Jun 2023 on Hotels
by A verified traveler
Posted 2 Jun 2023
clean and comfortable
by A verified traveler
Posted 22 May 2023
I can't really find the right words at the moment. I have been travelling and staying in hostels around the world for over 15 years. I have never experienced negative and sarcasm from any hostel front of house reception staff before. I don't fully understand why this hostel gets such good ratings and reviews. There are only a couple of good things that I can say. Its walking distance from the train station and old town and the cleaning staff are friendly and are trying there best to keep an old run down building clean.
The hostel is a maze of corridors and levels. The hostel gives you a map of the hostel which is useless. Its the hardest place to navigate through. You have to feel sorry for the guests who are stuck in the rooms located in the basement. There is no natural light or fresh air.
The hostel has so many heavy doors which requires you to enter a different access code for most of them. It seems to be a complete waste of time. I don't understand the heavy security. The bathrooms and toilets could do with an upgrade.
Overall its a disappointing place of accommodation to stay when visiting Sweden.
I did meet some very friendly and switched on travelers staying there which made me feel like staying for the 2 nights that I'd paid for. Otherwise I probably would have left the hostel early.
The hostel definitely needs a heavier local Swedish staff presence.
Stay around the corner at the Generator hostel.
Comment from Hotel Management
7 Jun 2023 by Chars, Hotel Management
Sorry to hear you had a negative experience. Sounds very strange so we have contacted you directly and ask you to please contact us via our office email address. We hope to get to the bottom of what happened so that we can make sure guests experiences are the best. We strive to improve always on our customer service skills. Most welcome to visit us again and hope we can live up to your expectations next time round. We have a mixture of both Swedish and International staff we enjoy because we get to share culture experiences. Gnerator also has a mix of cultures which are not purely all Swedish staff too. Glad you were able to meet like minded guests to have an enjoyable time in Stockholm. Best wishes, CBP team
by A verified traveler
Posted 8 May 2023
The hostel was clean, safe, and in a very convenient location for both walking and public transportation.
My biggest complaint was that the check in process could have been smoother. I personally didn’t have issues, but one of my roommates checked in at 10pm and didn’t have linens. By the time he was able get in touch with staff & get linens, it was 11:30pm and him trying to put his sheets on his bed was a big disturbance to everyone in the room. Many people who checked in at night were confused and had trouble finding things.
Another one of my roommates checked in during the day, was explicitly told to come to that particular room and was given an access code for that room, and had settled in for a few hours before a staff member abruptly came in and asked if everyone there was in the right room. They realized they had assigned her to the wrong room, and made her collect all her things and move to a different room. The staff told her “It happens so no worries. It’s not your fault” as if she had done something wrong, and didn’t bother apologizing at all for the mistake he clearly made or for the disturbance it caused her. My roommate was too nice to complain but I was pretty displeased by the service.
Last thing I would say is that it’s not a quiet place. Things are noisy on the street and within the hostel. The walls were VERY thin. Didn’t bother me much but it certainly bothered some other people there.
by A verified traveler
Posted 7 May 2023
by A verified traveler
Posted 29 Apr 2023
by A verified traveler
Posted 27 Oct 2022
Very nice!
