Ratings based on 232 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
We had bedbugs!!
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Brady, please accept our apologies for the condition of your room when you arrived. Weplace great emphasis on maintaining fresh and clean accommodations; therefore, weregret this was not your experience. Everything we do is aimed at providing you withan excellent visit, and we would welcome another opportunity to show you ourdedication. Thank you once more, and we wish you all the best with your travels.Kind Regards,General Manager
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 24 May 2024
The room was not well maintained, there was no one at the front desk to check in. There was residue from someone else on the night table. The room looked beat up. holes in the walls where light fixtures were replaced and not plastered. Water damage above the air conditioner. The employee had such a thick Indian accent he was very hard to understand. The magnet on the closet was broken and laying on top of the cabinet. No tv Guide. Curtain rods were remounted and the mounting holes in the plaster just left and not patched. Didn't sleep between the sheets, should have brought a sleeping bag. Light shade screw cap on top missing. Table wobbled on 3 legs, one was bent in. Front of the micro wave was dirty. Unpainted spot on plastered wall. Locking latch on front door was apparently tore off at some point. Chrome completely worn off the sink faucet. only 2 screws holding on the light switch plate, should have had 6. Pieces of formica chipped out of table. Indian kiosk double charged me for a security deposit. If you want pics I have them in spades! I will send them to you. George A. Guenther
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Hello George, thank you for staying with us. We apologize for the numerous issues you encountered during your stay. This is not the standard we strive for, and we assure you that we are addressing these maintenance and cleanliness concerns immediately. We are also looking into the check-in process and staff communication to prevent future occurrences. Regarding the issue of the security deposit, we have reviewed your reservation and can confirm that there was no double charge. If you have any further concerns or questions, please don't hesitate to reach out to us. Thank you for taking the time to provide us with your honest feedback, and we hope to serve you better in the future.
by A verified traveler
Posted 23 May 2024
Do not stay here. The first room they gave us the beds were not even made. The 2nd room had some kind of vomit/dirt on the floor, the bathroom door wouldn’t shut because the top hinge was completely falling off, and to top it off the toilet needed to be plunged. We were so tired we ended up staying, but got up early to get out of there. Asked for a refund, but was denied. Oh, and the pool and hot tub had no water in them :/
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Hello Candice, thank you for choosing to stay with us. We sincerely apologize for the substandard experience you encountered during your recent stay. Your feedback is incredibly important to us, and we are taking immediate action to address and rectify the issues you have highlighted.Once again, we apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future
by A verified traveler
Posted 19 May 2024
This place is great if you like black mold, sketchy people and foul smells.
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Joseph, thank you for choosing to stay with us and sharing your feedback. We take all comments seriously and are investigating the issues you raised. Ensuring a clean, safe, and welcoming environment for all our guests is our top priority. We appreciate your insights as they help us make necessary improvements.
by A verified traveler
Posted 19 May 2024
It was a bummer that the pool was not open, but the room was nice and the hotel was clean.
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Hello Samantha, thank you for staying with us and taking the time to share your valuable feedback. We regret any disappointment regarding the pool closure but are delighted to hear that you enjoyed your stay otherwise. We strive to maintain a high standard of cleanliness and comfort for all our guests. We hope to welcome you back soon for another enjoyable stay.
by A verified traveler
Posted 5 May 2024
What was disappointing is that there is a very nice pool area that my kids were ecited to enjoy during our stay. But we were unable to due to pool was not even filled. Pool was the only reason we chose this accomodation and were let down
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Hi Sandra, Our top priority is customer satisfaction, and we regret not meeting these expectations for accessing the pool while you were our guest. Your candid feedback will be used to help us improve our customer service and better serve future guests. We hope you will give us another opportunity to show you our commitment to exceptional experiences, and we look forward to seeing you again on your next visit to the area.
by A verified traveler
Posted 15 Apr 2024
Rooms newly painted & new flooring so very clean. Maybe not quite done yet as there was a closet hole in the wall but no rod to hang clothes. Staffing confusing as there is automated check in but there were humans present to help. Humans very friendly. Looks like a transition in progress so not sure what plan is going forward. Pool filled but closed. My reason for booking was the pool so very disappointed. No coffee in room or lobby.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Hi Pamela, It is always encouraging to receive positive feedback, particularly when it comes to our valued guests. In addition, please know that your comments regarding pool have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Hello Jay, Thank you for choosing Econo Lodge Inn And Suites. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.
by A verified traveler
Posted 10 Apr 2024
The room was clean.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Hi Michelle, Thank you for choosing Econo Lodge Inn And Suites. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.
