Ratings based on 487 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Honestly the young lady at the desk had a rough nice last night. When I called her on the phone because I had mistakenly went to the wrong location, she was loud and yelling on the phone and I was just confused. Once I was able to deescalate it and go to the right location it didn’t get much better. She was much nicer in person which was great. But there were so many issues with the rooms. She gave me rooms twice that had already had people in them and I seemed like a creep knocking on rooms that were already occupied at 12am. I had to keep lugging my luggage around the hotel as we tried to find me an unoccupied room. I finally get situated in a room on the second floor instead of the third floor. I’m finally able to eat my cold dinner and get ready for work in the morning. As soon as I get the shower turned on and unwind I get a knock on the door. Turns out the room was also assigned to someone else as well and I had to move AGAIN. Again the lady was very nice and had a language barrier and was doing her best. I moved rooms and even though I was frustrated i remained calm and polite because I work in the service industry. I was finally able to get into a room and rest. Now it’s a bit past 1am. I was so tired from the room switching and confusion that I ended up missing breakfast. I just don’t feel as though my experience was great and would really like my money back. I’m sure this isn’t every single guests experience here, and I’m sure it was a one off situation.
Comment from Hotel Management
12 May 2024 by Hotel Management, Hotel Management
Dear Philip, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 Apr 2024
It wasn’t that bad for one night. The lady that was there that night was nice checking in was smoothly. Wish they had hot breakfast but its just a grab and go. We got a queen bed but it didn’t look nothing like a queen bed but hey at less the bed seem clean. It had a kitchen but the microwave and some areas in the kitchen was dusty or not clean and but bathroom fan made alot of noise when turning it on. However ill stay here if i have to again.
Comment from Hotel Management
4 Apr 2024 by Hotel Management , Hotel Management
Dear Anitra, Thank you for your feedback about your stay at Extended Stay America. We're glad to hear that your check-in experience was smooth and that you found our staff to be friendly. We apologize for any inconvenience regarding the breakfast options and cleanliness issues you encountered. Your comments have been shared with our team for improvement. We appreciate your understanding and willingness to stay with us again. We look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 17 Feb 2024
by A verified traveler
Posted 27 Jan 2024
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Posted 31 Dec 2023
by A verified traveler
Posted 30 Dec 2023
by A verified traveler
Posted 28 Dec 2023
by A verified traveler
Good
Posted 3 Dec 2023 on Hotelsby A verified traveler
Posted 30 Nov 2023
