Ratings based on 884 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Good service
by A verified traveler
Posted 5 Jun 2024
The rooms are great. Bed comfortable, clean. Air conditioning very robust and noisy. Outside could be shined up a bit and the barrels an eyesore. Parking slots not very generous especially for handicap.
Comment from Hotel Management
5 Jun 2024 by Hotel Management , Hotel Management
Dear Peter, Thank you for your feedback! We are glad you found the rooms at Extended Stay America comfortable and clean. We appreciate your input regarding the air conditioning and outdoor appearance. We will certainly look into these areas for improvement. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay soon.Sincerely,Hotel Management
by A verified traveler
Posted 24 May 2024
Staff are friendly kids and management good clean
Comment from Hotel Management
24 May 2024 by Hotel Management , Hotel Management
Dear Maryam, We are delighted to hear that you found our team friendly and our facilities clean during your stay at Extended Stay America. Providing a welcoming environment is important to us, and we appreciate your positive feedback. We hope to welcome you back again soon!Sincerely,Hotel Management
by A verified traveler
Posted 20 Apr 2024
good
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 16 Apr 2024
The receptionist seemed like she was making us a favor to check us in. Barely talked to us because she was on a call all the time.
The room was okay, but the pillow had no pillow cases and the tub had the paint coming out. Not a place I would recommend to go back.
Comment from Hotel Management
17 Apr 2024 by Hotel Management , Hotel Management
Dear RAQUEL MARI, Thank you for sharing your experience, and we apologize for the service and condition issues you encountered during your stay. Providing excellent customer service and maintaining our rooms are top priorities. We regret that we fell short of your expectations. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. We appreciate your understanding and hope to have the opportunity to make it right.Sincerely,Hotel Management
by A verified traveler
Posted 24 Mar 2024
I did not like dragging my suitcase up the stairs as there is no elevator. I also dislike having my door open on the outside instead of a hallway. And you can hear the traffic in 28.
Comment from Hotel Management
25 Mar 2024 by Hotel Management, Hotel Management
Dear Eileen, Thank you for your feedback. Please know we are committed to providing the highest level of service and quality for every guest, and we apologize for not meeting your expectations. Rest assured, we are communicating your concerns to the relevant parties and will take appropriate action. We hope you will allow us to demonstrate the renowned hospitality for which we are known.Sincerely,Hotel Management
by A verified traveler
Posted 12 Mar 2024
by A verified traveler
Posted 27 Feb 2024 on Hotels
by A verified traveler
Posted 11 Feb 2024 on Hotels
