Ratings based on 559 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
by A verified traveler
Posted 10 Jun 2024
Hands down, this place is absolutely amazing! My family of 4 stayed in Stephenville for a soccer tournament and we chose this place to stay based off of other reviews - and I am so glad we did! Not only is the staff incredibly nice and welcoming, the hotel is clean, safe, and has lots of additional amenities. The pool area is very nice and has an area where you can get up chairs/setting outside the pool area - this allowed us to watch our kids without having to worry about being splashed by all the kids. The cherry on top was the fact that 2 days before our stay, my husband called and asked if they would be able to do a little something in the room to make our daughter feel special since it was her birthday the day we arrived - & boy did they come through! They had a large “Happy Birthday” banner, 2 large helium balloons, and a personalized birthday card from the staff. I wish I had a way to upload the picture of the setup they did because it really warmed our hearts to see how much care & work they put into doing that for her!
Highly recommend!!
by A verified traveler
Posted 9 Jun 2024
It could have been nicer for the price. Some stains on the comforter and shower could have been cleaner. The lobby & 1st floor had a funky odor, the 3rd floor where I stayed was fine. Would stay here again if needed.
by A verified traveler from Springtown
Posted 5 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Wonderful Staff. Very nice and super helpful. Was a little loud as we got to the weekend nighta with kids and doors. Would definitely stay here again
by A verified traveler
Posted 1 Jun 2024
I love staying here
by A verified traveler
Posted 28 May 2024
Lobby stunk, smelled like a dirty fish tank.
Smoke alarms went off twice on our second night. Hotel staff never communicated with the guest at all. Not to tell us to evacuate not to return to bed. Eventually a fireman told me it was a false alarm.
Lastly, one of the two elevators did not work from the first day we were there. On our third and last morning, the second and only previously working elevator was not working. There was no note on it saying “out of order”, no call from staff informing us of the perceived inconvenience, no communication from them at all. No help moving luggage down the stairs, no help for the physically impaired to traverse the stairs, nothing. Not even an “I’m sorry for the inconvenience”!
They do not provide toilet paper or clean towels on a daily basis. We were provided one roll of toilet for two adults for three days stay. The staff acted put out when we asked for a second roll and clean towels. They informed us that their policy was only to provide clean towels or room services after it’s requested.
From my observation, this hotels owner and management does not care about its guests, only their bottom dollar.
Comment from Hotel Management
29 May 2024 by Front Desk, Hotel Management
We are deeply sorry for the issues you faced during your stay with us. We will use this to situation to ensure our staff is doing everything possible to be accommodating in times as such. We thank you for taking the time to leave us some feedback and hope you are able to give us another chance in the near future
by A verified traveler
Posted 25 May 2024
Hot and stuffy, front desk unhelpful, did not have our reservations on file. We left !!!
Comment from Hotel Management
29 May 2024 by Front Desk, Hotel Management
We are extremely sorry for the issues you had during your stay. We do hope you are able to provide us with another chance to give you the best experience possible.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
23 May 2024 by Front Desk, Hotel Management
We appreciate your review! Come back to see us soon!
by A verified traveler
Posted 13 May 2024
We stayed 3 nights in May. The humidity level was so high in our room that our sheets, clothes and everything felt wet. Made for horrible sleeping conditions. I informed the night desk clerk upon checkout but did not feel like our complaint was heard or taken serious. For the price we paid I expected a more comfortable stay. Disappointed and would not go back.
Comment from Hotel Management
16 May 2024 by Front Desk, Hotel Management
We are very sorry for the issue you faced during your stay. We do take your feedback seriously and will do what we can to resolve such issues. Thank you for your time and effort in helping us improve!
