Ratings based on 432 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by SUZANNE, Hotel Management
Thank you for your reviewWe look forward to having you back
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
28 May 2024 by SUZANNE, Hotel Management
Thank you for your responseWe look forward to having you back
by A verified traveler
Posted 15 May 2024
Was wonderful clean and quiet
Comment from Hotel Management
15 May 2024 by SUZANNE, Hotel Management
Thank so much for your kind response, we are happy you enjoyed your stay with us. We look forward to having you back
by A verified traveler from MAPLE RIDGE
Posted 13 May 2024
Check-in was nice. We arrived late but were greeted friendly. There was an issue with the POS machine but we still were able to check-in. Hotel is under construction but was still quiet. Room was nice with comfortable bed. Would stay here again.
Comment from Hotel Management
13 May 2024 by SUZANNE, Hotel Management
Than you for your kind respond, we are so happy you enjoyed your star with us and would return.Looking forward to having you back
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by SUZANNE, Hotel Management
Thank you for your responseWe look forward to having you come back
by A verified traveler
Posted 6 May 2024
We stayed for 2 nights. After our first night, we returned to the hotel around 5:00 pm. Our beds were not made and towels were still on the bathroom floor. On our way out for supper, we stopped at the front desk to ask when our room would be made up. We were told that if we hadn’t asked for housekeeping when we checked in, they we wouldn’t receive any. We told them that was ridiculous and to please change our towels and make up the beds. I’ve never stayed in a hotel where you had to request housekeeping when you check in. If that’s their policy, then ask that question at checkin.
Comment from Hotel Management
6 May 2024 by SUZANNE, Hotel Management
I'm so sorry to hear that you had a bad experience. That's not the level of quality and service we strive to provide, and I apologize for the inconvenience or frustration it may have caused.
by A verified traveler
Posted 2 May 2024
Went for some deep rest without distractions. Even with construction, my end of hotel was quiet.
Beds and pillows were very comfortable.
Pool and hot tub were decent, but no towels.
Not too much in close quarters but easy drive everywhere.
Comment from Hotel Management
2 May 2024 by Suzanne, Hotel Management
Thank you for your kind replyWe are so happy you enjoyed your stay with usWe have ordered more pool towels to accommodate our new addition We look forward to having you back when construction is complete to enjoy our new suites
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
12 May 2024 by SUZANNE, Hotel Management
Thank you for your replyWe look forward to having you back
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
25 Apr 2024 by SUZANNE, Hotel Management
Thank you for your response
by A verified traveler
Posted 13 Apr 2024
had a great time in the pool with the kids
Comment from Hotel Management
13 Apr 2024 by SUZANNE, Hotel Management
THANK YOU FOR YOU KIND REPLY. SO HAPPY YOU ENJOYED TIME IN THE POOL WITH THE KIDS. WE LOOK FORWARD TO HAVING YOU STAY AGAIN
