Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
by A verified traveler
Posted 13 Jun 2024
Great place to stay
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 30 May 2024
The customer service was great!
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service team. Your satisfaction is our priority, and we're pleased that our staff made a positive impression on you. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
So sad the pool was broke!!!! The grandkids and us were very disappointed!! It looked like it had been busted for a while! With Memorial Day weekend you would think they would have tried to fix it! Plus no one told us ahead of time that it was closed!!!
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the disappointment caused by the broken pool during your stay, especially on a holiday weekend. Your feedback is invaluable, and we regret any inconvenience caused by the unexpected closure. We will ensure better communication in the future to inform guests of such issues in advance. Please accept our apologies, and we hope to have the opportunity to make it up to you on a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We appreciate you noting our kind staff. However, we apologize for the issues with the room smell, shower cleanliness, pool area, and noise disturbances. Your concerns are being addressed to enhance our service and facility standards.Sincerely, Hotel Manager
by A verified traveler from Wasaga Beach
Posted 26 Apr 2024
Comment from Hotel Management
4 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had an overall positive experience during your stay. If there's anything specific we can improve upon to earn that fifth star from you next time, please feel free to let us know. We appreciate your support and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 9 Apr 2024
Staff very friendly
Close proximity to places I go
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our staff very friendly and appreciated the close proximity to the places you visit. Providing excellent service and convenience for our guests are our top priorities, and we're glad we could meet your expectations. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 30 Mar 2024
Every thing is loud. Room 202 can hear people walking up down stairs, hear people loudly talking at the front desk.
Comment from Hotel Management
1 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the noise disturbances during your stay. Please know that we take your feedback seriously, and we will work diligently to address these issues to ensure a more peaceful environment for our guests. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 25 Mar 2024
Tried to connect with expedia several times to modify reservation with no luck.
Staff were super nice on site and if I had booked through them I wouldn’t have been locked on my stay. Ended up paying for a night I didn’t need. Book the hotel, just do it directly.
Comment from Hotel Management
26 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the inconvenience you experienced while trying to modify your reservation through Expedia. We're glad to hear that our on-site staff were able to assist you and that you found them to be super nice.Thank you for your feedback, and we appreciate your recommendation to book directly with us for future stays. We look forward to welcoming you back and providing you with a seamless experience.Sincerely,Hotel Manager
by A verified traveler
Posted 19 Mar 2024
It's so loud
Comment from Hotel Management
19 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the inconvenience caused by the noise during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously, and we will take steps to address any noise issues to ensure a more restful experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a quieter stay.Sincerely,Hotel Manager
