Ratings based on 553 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Feb 2024
The Heat/AC unit was abnormally loud. But the rest of the stay was as expected. Peaceful and extremely friendly place to stay.
Comment from Hotel Management
9 Feb 2024 by Front Desk, Hotel Management
Hello Cameron, Thank you for sharing your experience. We always work on improving things, so your feedback helps.
by A verified traveler
Posted 16 Oct 2023
Was disappointed that the restaurant was closed. We couldn’t use the pool or sauna. So was happy about that. We should have gotten a discount. We didn’t get use the resort!!
Comment from Hotel Management
17 Oct 2023 by Front Desk , Hotel Management
Hello Nicole, Thank you for sharing your experience. We always work on improving things, so your feedback helps.
by A verified traveler
Posted 14 Sep 2023 on Hotels
The pool was amazing
Comment from Hotel Management
14 Sep 2023 by Front Desk , Hotel Management
Thank you for your feedback , Brad. we will be happy to host you again in near future.
by A verified traveler
Posted 8 Sep 2023
Absolutely gorgeous and stunning area.
Comment from Hotel Management
8 Sep 2023 by Front Desk , Hotel Management
Thank you for your feedback Daniel! We are pleased you had a nice stay.
by A verified traveler
Posted 5 Sep 2023
The front desk Diane was amazing lived up to the NFLD charm and friendliness that you hear about.
Joe was exceptional as well and always smiling. So nice to go to to place where they learn your name and have a conversation with you. The continental breakfast at the Cove excellent!!
Comment from Hotel Management
5 Sep 2023 by Front Desk, Hotel Management
Hello David. Thank you for the kind words. We are very please you enjoyed your stay - and had a good introduction to the province! We try our best to make our guest's stay a memorable experience. Hopefully we will see you again in the future.Kindly,
by A verified traveler
Posted 2 Sep 2023 on Hotels
Comment from Hotel Management
2 Sep 2023 by Front Desk , Hotel Management
Thank you Kim, for the feedback, greatly appreciated! We will be happy to assist you in near future again.
by A verified traveler
Posted 2 Sep 2023
Comment from Hotel Management
3 Sep 2023 by Front Desk, Hotel Management
Thank you for your feedback Jesse! We are pleased you had a nice stay.
by A verified traveler
Posted 22 Aug 2023
The service was not great , had to ask for clean towels , vending macjines not working properly , restauarant not great !
Comment from Hotel Management
22 Aug 2023 by Front Desk, Hotel Management
Thank you for your feedback, we always aim to improve. Kindly,
by A verified traveler
Posted 22 Aug 2023
Comment from Hotel Management
23 Aug 2023 by Front Desk, Hotel Management
Thank you John for your feedback! Hope to see you again.
by A verified traveler
Posted 1 Aug 2023
Although it is a lovely property there were no available amenities for us at resort.
1. On check-in we were given wrong directions to nearest community
2. We requested to rent paddle boards at 3 in the afternoon and were told they guide wasn't available till early evening and the guide would contact us. We were called 6:45 and initally told the guide was not available. A few minutes later we were called and told we could go at 7:30. At this point we felt it was too late.
3. We asked if we could use the Spa in the evening and were told yes. When we returned from supper we were told the nordic Spa wasnt available at that time but that they would call us. Finally at 8:45 in the evening we decided to go down to pool as we had no call regarding the Nordic SPA.The worker at the from desk informed us the pool was closed at 9pm but would permit us to go in for a few minutes. We went to area only to discover that no one was using the SPA or pool. Not sure why we were not permitted.
4. The dining room was closed so we had to travel to Cornerbrook for supper.
5. Normally we do fitness in the morning. We requested to use the gym prior to our 0730 departure (we were catching a ferry) only to be told that staff do not come in till 0730 so we could not get access to the fitness center.
6. Our stay included breakfast but since staff would not be in till 0730 we were told breakfast would not be available.
7. The air conditioner in the room did not work properly
Lorraine.dougan63@gmail.
Comment from Hotel Management
15 Aug 2023 by Front Desk, Hotel Management
Thank you for the feedback Michael. This matter was forwarded to our general manager.Kindly,
