Ratings based on 47 Verified Reviews
4.6 Room cleanliness
4.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Disappointing experience, stay in hotel
Posted 4 Jul 2023 on HotelsThe physical condition of the property was nice, updated kitchen bathroom etc. what was disappointing was the lack of air conditioning which required the windows to be open. This led to being woken up every night by the loud crowd in the neighborhood.
Specifically, on two nights at 0230-0300 I heard racist comments from the locals. To be specific, f**k you n*gr* being yelled by the local middle eastern individuals. This was highly offensive and I would not recommend anyone staying at this location. As a pro immigration individual it was troublesome to see how the local non-Norwegians acted in the area. After the offensive yelling loud Arabic was spoken and these were the individuals making racist comments.
The location was close to the sentrum and that was nice but the loud and offensive comments will have me staying in a hotel vs the frogner apartments going forward. Really feel sad for the individual that was subject to these comments. Hopefully this will cease to exist in the future but was a big disappointment for a visit to Stavanger. It was shocking that this occurs in Norway. I would not let any female member of my family stay in this area. While Frogner Apartments cannot control the locals I felt the need to mention why I was really disappointed.
Comment from Hotel Management
5 Jul 2023 by Frogner House Apartments , Hotel Management
Dear Guest, Thank you for your visit to Frogner House Apartments. Due to the long winter, we do not have AC service in our apartments but we do offer fan to each apartments during summer. We are extremely sorry for the inconvenience. With best regards,
by A verified traveler
Posted 9 Jun 2023 on Hotels
Pros: The apartment was clean, the location was great & close to everything, rooftop has beautiful views
Cons: check in was difficult although sorted after a phone call, the elevator and entrance have very bad smells
Comment from Hotel Management
9 Jun 2023 by Team FHA, Hotel Management
Hi Peter, Thank you for your feedback. With best regards,
by A verified traveler from RICHOMOND
Posted 4 Jun 2023
we paid four people for two rooms. However, there is only one very small bottle of shampoo and condition. not enough racks for towels. NO kitchen paper towels. Only one run detergent for clothes washer . No dryer so we have to hang clothes to dry.
When we checked in, the Auto serve system can not find our booking, so we have to call their center.
Comment from Hotel Management
8 Jun 2023 by Team FHA, Hotel Management
Dear Guest, Thank you for your feedback. We will consider it to improve our future service. With best regards,
by A verified traveler
3 out of 5
Posted 27 Apr 2023 on HotelsChallenging to find. Parking limited. Reserved two bedroom was only 1 bedroom
Comment from Hotel Management
29 Apr 2023 by Team FHA, Hotel Management
HI Carlos, Thank you for taking your time to give us feedback. We are extremely sorry for the inconvenience in parking and finding our location. Regarding the number of bedroom there should have been a misunderstanding when you placed your reservation. Your booking was for one apartment with 2 Bedrooms which we offered to you during your stay. We apologize for not meeting your expectation but we look forward to enhance your future stay with us. Thank you again for choosing Frogner House Apartments. With best regards,Team FHA
by A verified traveler
Just like (a not very exciting) home
Posted 29 Jan 2023 on HotelsHad some difficulties getting in, furniture wasn't very comfortable. Guests above us were very loud.
Location was good, felt like we were in a half finished ikea display.
Comment from Hotel Management
14 Mar 2023 by SO, Hotel Management
Thank you for your feedback. This feedback is important for us to be even better.Remember if any issues occoued during your stay , we do have 24/7 assistance.
by A verified traveler
Rent og pent
Posted 7 Mar 2024 on HotelsKjempebra leilighet på alle vis. Veldig rolig til tross for nærhet til sentrum. Det eneste som trakk ned var den sterke matlukta i gangene i bygget.
Comment from Hotel Management
29 Mar 2024 by TeamFHA, Hotel Management
Kjære gjest, takk for at du valgte å bo hos oss og for din tilbakemelding. Det setter vi stor pris på! Håper vi kan ønske deg velkommen tilbake igjen. Med vennlig hilsen, Frogner House Apartments
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
29 Mar 2024 by TeamFHA, Hotel Management
Kjære gjest, takk for at du valgte å bo hos oss og for din tilbakemelding. Det setter vi stor pris på! Håper vi kan ønske deg velkommen tilbake igjen. Med vennlig hilsen, Frogner House Apartments
by A verified traveler
Meget bra service imponerende
Posted 11 Feb 2024 on HotelsMeget hyggelig pesonel både å kommunisere med ang info og insjekk. Vi hadde mye basgasje fra ikea og kom før tiden men ble møtt med en hyggelig mail så tilot oss og sjekke inn tidligere meget bra service!
Så ved insjekk traff på en fra vaskepersonel som beklaget qt ikke hadde vasket et speil (som ikke jeg hadde bemerket selv);og dette er jo kun min egen feil som sjekket inn litt tidligere. Så bare jeg som bør beklage da. Men nei da smilende og hyggelige samtlige personal var i kontakt med der. 10 av 10 poeng! Service er så viktig for meg iallfall.
Comment from Hotel Management
29 Mar 2024 by TeamFHA, Hotel Management
Kjære gjest, takk for at du valgte å bo hos oss og for din tilbakemelding. Det setter vi stor pris på! Håper vi kan ønske deg velkommen tilbake igjen. Med vennlig hilsen, Frogner House Apartments
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
29 Mar 2024 by TeamFHA, Hotel Management
Kjære gjest, takk for at du valgte å bo hos oss og for din tilbakemelding. Det setter vi stor pris på! Håper vi kan ønske deg velkommen tilbake igjen. Med vennlig hilsen, Frogner House Apartments
by A verified traveler
Nice apartment
Posted 2 Jan 2024 on HotelsVery nice apartment with good location. We did not get any email about access, but we got immediate help on arrival.
Comment from Hotel Management
29 Mar 2024 by TeamFHA, Hotel Management
Dear Guest, Thank you for your feedback. We will consider it to improve our future service. With best regards,
