Ratings based on 970 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Oniel RediResponse Specialist , Hotel Management
Hi Richard,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Jun 2024
Excellent
Comment from Hotel Management
3 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Josias, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN STAUNTON. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 May 2024
Extremely disappointed was charged a $50 dollar cash deposit and my room wasn’t clean but it was dressed as if it was. Called the front desk and they wouldn’t clean the room but of course I checked in at 11:30pm nor was I able to be moved. I even offered to change sheets and clean the room myself so we could shower and sleep they refused and wouldn’t refund or help to find another place to stay last night. The stank of urine , the sheets were black and yellow and the towels were brown and hanging up on towel racks. All the walls and furniture looked and smelled as if someone had urinated all over everything and sticky. The room should’ve never been sold at all
Comment from Hotel Management
23 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Tambra, Thank you for taking the time to tell us about your stay at the Red Roof Inn Staunton. I am disappointed that your experience did not meet your full expectations, as you indicated that your room wasn't clean, the sheets were black, the towels were brown along with the other concerns mentioned. Please accept our sincerest apologies for any inconvenience this may have caused. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 May 2024
Certainly not convenient! WAY off the beaten path...trouble finding it even with GPS and the signage is terrible. You don't see the signs until you're almost passed it! On a good note it was quiet and the beds were very comfortable. But a little high-priced for what you get.
Comment from Hotel Management
19 May 2024 by Brenda, Hotel Management
Thank you for your feedback.We apologize for any inconveniences.
by A verified traveler from Star Tannery
Posted 18 May 2024
The room was decent enough. Pillows were half size pillows with no extras in the room. The bathroom could have been cleaner. There was still a sliver of soap in the shower from the previous guest. :(
Comment from Hotel Management
19 May 2024 by Brenda, Hotel Management
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Brenda, Hotel Management
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.
by A verified traveler
Posted 7 Apr 2024
Close to the thruway. Rooms were very clean and quite. The gentleman at the front desk was very nice and friendly. Price of the room was great. Would definitely stay here again when in the area. Thank you!
Comment from Hotel Management
8 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Renee, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Staunton appreciate your 5/5 score following your stay. It's great to read that you were pleased with the cleanliness of the room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Hello Joshua, Thank you for taking a moment to complete our survey. At the Red Roof Inn Staunton we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Apr 2024
Pretty good value
Comment from Hotel Management
1 Apr 2024 by Brenda, Hotel Management
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Graciela,Thank you for choosing to stay at our Red Roof Inn Staunton. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
