Ratings based on 984 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
The registration was separated from the rooms
Comment from Hotel Management
10 Jun 2024 by VRAJESH, Hotel Management
Thanks for your feedback and ratingWe will ensure you give us 10 out of 10We are committed to 100% customer satisfaction and customer friendly environment
by A verified traveler
Posted 5 Jun 2024
RIGHT OFF THE HIGHWAY
Comment from Hotel Management
9 Jun 2024 by VRAJESH, Hotel Management
Thank you for excellent feedbackWe are committed to 100% customer satisfaction and customer friendly environment
by A verified traveler
Posted 3 Jun 2024
The room was dirty the blankets and linens were dirty when I asked for new sets they said I had to wait until morning then they just remade the beds with the same sheets
Comment from Hotel Management
4 Jun 2024 by VRAJESH, Hotel Management
Hi teamWe have not received any such complaint on front desk.Customer never called on frontdeskWe always keep stock here on front deskOn any such complaints we used to immediately change the same.Even in morning service people visits the room for all servicesAsk customer to contact front desk.But on feedback we will definitely work.
by A verified traveler
Posted 1 Jun 2024
This property is being renovated but the renovations on the ground floors are poor. The new bathroom floor was cracked with puddles of water, electric outlets hanging out of the wall. Needs more TLC.
Comment from Hotel Management
5 Jun 2024 by VRAJESH, Hotel Management
Thanks for feedbackwill take with managementWe are committed to 100% customer satisfaction and customer friendly environment
by A verified traveler
Posted 1 Jun 2024
We’ve stayed here once per summer for the past few years. We’ve seen the breakfast shrink, as though management wishes to save money by withdrawing the breakfast shown in pictures and previously provided. Our family left hungry each day. Other issues just get a bandaid. We’re not coming back.
Comment from Hotel Management
4 Jun 2024 by VRAJESH, Hotel Management
Thanks for feedbackWe daily serves fresh breakfast to all the customers.Customer never complained to us on FrontDeskWe will work on feedback
by A verified traveler
Posted 20 May 2024
Ok stay for the price.
Comment from Hotel Management
4 Jun 2024 by VRAJESH, Hotel Management
Hello teamIs the customer name is Nancy johnsCustomer is very regular at our motelif he face any problem , please guide him to FrontDeskToday same customer has stayed in our motelWe will definitely work on feedback
by A verified traveler
Posted 16 May 2024
Toilet don’t work, booked 2 rooms, they couldn’t find my reservation tried to overcharge me for the second room since it want showing up on their system, but it was in my confirmation email. another guest ran in while checking in asking for a refund due to roaches 8’ her room. It was awful, but I was in the middle
Of no where, all other hotels were booked.
Comment from Hotel Management
4 Jun 2024 by VRAJESH, Hotel Management
Hello TeamNormally we offer replacement of room , if customer complains within 30 minutes of allocation of room.This customer never complained on FrontDeskAll our rooms get checked and services every morning.We will work on this feedback
by A verified traveler from Hartsdale
Posted 11 May 2024
Property is outdated, room and furniture old
Comment from Hotel Management
4 Jun 2024 by VRAJESH, Hotel Management
Thanks for feedbackWe will work on feedbackBut we will put more efforts that encourage customer to rate us 5 out 5We are committed for best services and customer friendly environment
by A verified traveler from Cazenovia
Posted 2 May 2024
Breakfast was terrible. Place was clean but noise. Did not like the office where breakfast. To the point you have to drive there.
Comment from Hotel Management
4 Jun 2024 by VRAJESH, Hotel Management
Thanks for feedback.We will definitely try to make it better.Restaurant - Breakfast place kept not at resident place so that other guests do not disturbed
by A verified traveler from WERNERSVILLE
Posted 28 Apr 2024
Stayed at this property 2X. Each time there were cleanliness issues about the floors. In general room was now Ok this time, but bathroom was another story. Drippings at the comode. Which tells me bathroom was not whipped properly.
Comment from Hotel Management
4 Jun 2024 by VRAJESH, Hotel Management
Thanks for feedbackCustomer never complained on FrontDeskWe used to change room if customer find any such issue within 30 minutes of room allocationWe will work on the issue resolution
