Ratings based on 966 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Right on the highway, badly in need of maintenance however the staff was ok, not great but ok
by A verified traveler from Hernando
Posted 15 Jun 2024
Good Basic accommodations, very convenient access to highways, food and shopping.
by A verified traveler
Posted 13 Jun 2024
Everything about it was horrible. Totally not worth over $50
Comment from Hotel Management
14 Jun 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Miranda. The team at our Red Roof Inn PLUS+ Statesville was saddened to see that we failed to provide you with a satisfactory stay. You stated that the price was not to your liking and that you were not fond of any aspect of your stay, which resulted in your 1/5 rating. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Jun 2024
Everyone was welcoming… They Helped when I asked with no problem
Comment from Hotel Management
6 Jun 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Alayshia. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 5/5 score following your stay. I am thrilled that you found our staff to be very welcoming. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Jun 2024
It’s was good for just needing a place real quick but the area and the other guess made this place feel unsafe
Comment from Hotel Management
5 Jun 2024 by LaTunde RediResponse Specialist , Hotel Management
Dear Jennifer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. We value you as our guest and welcome your 3/5 score. At Red Roof it's good to know that you made us your choice of stay. However, regarding your comment of the area and other guest that made you felt unsafe, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure for you to have a greater experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Jun 2024
Morning worker of 06/01/24 was very rude when asked for help and instructions on what to do about extending a stay.
Comment from Hotel Management
4 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Holly,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ STATESVILLE. I am sorry that your experience did not meet your full expectations. You indicated that you were unsatisfied with the customer service your received from a member of staff after asking for instructions on what to do about extending a stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
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Comment from Hotel Management
28 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Ingrid. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Oniel Rediresponse Specialist, Hotel Management
Hi Robert,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Statesville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 24 May 2024
Quiet and clean..front desk person was awesome
Comment from Hotel Management
25 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Kiesha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ STATESVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 May 2024
The property was nice and the people were friendly as far as communications, however, the only problem I had was the bed linens had stain marks that were legibly clear to see as soon as we stepped in the room and whomever cleaned the room should have noticed it also.
Comment from Hotel Management
24 May 2024 by Oniel Rediresponse Specialist, Hotel Management
Thank you Gonzlee, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Statesville. It's nice reading that you took liking to our staff and their services. However, our apologies for the linens. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
