Ratings based on 972 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Everything
Comment from Hotel Management
21 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Chris,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ STATESVILLE. I am sorry that your experience did not meet your expectations prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Katherine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ STATESVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 9 May 2024
Place was run down, Hole ln bathroom wall, broken plugin wall plate, very bad smell in room, lamp shade look like it had puk or your coke on it. Computer chair look like it had feces or food on it. Not sure why this is a Red Roof Plus. will not be staying at any Red roof in the Future. I did take photos if required.
Comment from Hotel Management
10 May 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Kenneth,Thank you for telling us about your recent visit at RED ROOF PLUS+ STATESVILLE. I was disappointed to read that the condition of the bathroom wall, the unpleasant odor in your room and the other issues were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 1 May 2024
I’ve stayed there 2 times. It is sufficient for an overnight stay. Friendly staff, area taken care of. It is on the interstate so alittle noisy but turning on the air conditioner fan took care of that. Would stay again.
Comment from Hotel Management
18 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Beverly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Statesville. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our friendly staff. You indicated that you were unsatisfied with noise disturbance. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Great hotel staff!
Comment from Hotel Management
29 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF PLUS+ STATESVILLE. Dennis, I am glad to hear that you found our staff to be great. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Dennis, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
18 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Sheri,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Statesville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Apr 2024
Nice room for the price. Will do again.
Comment from Hotel Management
26 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Roger. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 4/5 score following your stay. I am thrilled that you found our room to be nice for the price. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler from katy
Posted 23 Apr 2024
Olor a droga no ponían toallas nuevas a diario
Comment from Hotel Management
25 Apr 2024 by OnielRediresponse Specialist , Hotel Management
Thank you Paul, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Statesville. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler from Spring Hill
Posted 19 Apr 2024
The staff were helpful and cheerful. Our room was comfortable and perfect for a one night drive by. The hotel was close to the interstate so was noisier than most but tolerable with the AC on which masked it. I would stay here again while traveling.
Comment from Hotel Management
20 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Derrick,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ STATESVILLE. It's rewarding to hear that you were pleased with our helpful staff and comfortable rooms. However, you expressed that because we are closer to the interstate the hotel was nosier than most but tolerable with the A/C on which masked it. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler from Toronto
Posted 14 Apr 2024
Check-in was super fast and room was great value for the money. It's an older property but all you really need for a night.
Comment from Hotel Management
14 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello John, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Statesville. It's great to hear that check- in was super-fast and your room was of great value. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
