Ratings based on 545 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
comfortable
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear John,your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
The bathroom has hair in the bathtub and mold.. the sink has hair toothpaste mold etc !!! Hair hanging off of towels
Comment from Hotel Management
30 May 2024 by Hotel Manager., Hotel Management
Dear Stephanie,Thank you for the comments. I am pleased that you had a nice experience. But, we regret some inconvenience you had due to cleanliness concern. We’re always working to get better. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.
by A verified traveler
Posted 28 May 2024
Room was in pretty bad shape. The bathroom ceiling had apparently fell down and even though the sheetrock had been replaced, it was not finished, and not painted. Just ugly. Never figured out the air conditioner. It was old, and some of the buttons didn't light up properly so it was difficult to operate. No matter how low the thermostat was set or what buttons were pushed, it did the same thing. It worked and the room would get cool, but then it would turn off and never come back on. We had to keep getting up when the room got too hot and turn it back on. The T.V. wasn't working when we first got to the room, but someone from the front desk came and fixed it, the remote left in the room was not the correct one. You can clearly hear everything going on in the hall outside the room. Could hear a lot of yelling, cursing, and running down the hall throughout the night. And there appeared to be a homeless person sitting on the bench outside when we were walking to our car. I guess I expected better.
Comment from Hotel Management
30 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for staying with us. I’m sorry that we could not exceed your expectations in every way. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.
by A verified traveler
Posted 19 May 2024
The hotel was in a great location in reference the needs of our visit but the hotel terribly needs remodeling. The room we received had a toilet seat that was peeling badly, wouldn’t dare sit on it cleaned or not. The hallways smelled old dirty and the grounds were not kept. The staff was helpful with providing another room but there has to be some plans for remodeling especially for the cost nightly.
Comment from Hotel Management
22 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for providing the review. I am sorry for the negative experience you had due to the cleanliness and maintenance issues of amenities. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.
by A verified traveler
Posted 9 May 2024
Great as usual
Comment from Hotel Management
10 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.
by A verified traveler
Posted 1 May 2024
Very nice
Comment from Hotel Management
2 May 2024 by Hotel Manager, Hotel Management
Dear Gwendolyn,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 26 Apr 2024
Well what I’ll say is that the service was good. What u would want to expect when staying at a hotel at check in. Room was clean.
As far as the front area, and the first building cause there are two buildings. The front area/ check in/lounge/ breakfast area. Looked terrible. Made you want to turn around and leave. Old torn up chairs. Just old furniture that’s was obviously trash. Like really? You all can’t afford new chairs.
There also is a weird smell in the first building.
Overall it was the options for this area and ga. We were here for a family gathering and that’s all there was. The price did not match the stay. Actually from what I heard from other family members who stayed in other hotels that’s how it is at most of the places. You don’t get what you paid for so lower expectations.
Quick place to lay your head.
Comment from Hotel Management
27 Apr 2024 by Hotel Manager., Hotel Management
Dear Najwa,Thank you for commenting. It's nice to see that you found our service good, clean room. But, we apologize that we let you down in some way. We have taken note of these comments to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will try us again.Sincerely,Hotel Manager.
by A verified traveler
Posted 26 Apr 2024
The room smelled like urine. The armchair was very dirty. I had to cover the armchair with bath towels. The shower was also dirty, especially the bottom of the glass door. Breakfast was not good. They serve very bad and the same kinds of sausages and eggs every day.
Comment from Hotel Management
27 Apr 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for staying with us. We sincerely apologize for the issues you encountered during your time at our facility. Your comments regarding the cleanliness of the room, particularly the odor and the state of the armchair, have been duly noted. We will address these concerns immediately to ensure that such problems are not repeated in the future. We appreciate your input and will take it into consideration as we strive to improve our offerings. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.
by A verified traveler
Posted 21 Apr 2024
Pool wasn’t open so that was disappointing .
Comment from Hotel Management
22 Apr 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. I’m pleased you had a good experience with us. We will use your comments and make decisions every day that lead us closer and closer to being the best hotel in the area. We're committed to our goal of a perfect stay for you next time. I hope that we have the opportunity to serve you.Sincerely,Hotel Manager.
by A verified traveler
Posted 8 Apr 2024
The atmosphere was peaceful. The staff was professional but friendly as well. Felt welcome.
Comment from Hotel Management
10 Apr 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the great comments. We are delighted to hear that you found the atmosphere at our hotel to be peaceful and that our staff provided a professional yet friendly experience. Creating a welcoming environment for our guests is one of our top priorities, and we are thrilled that you felt welcome during your stay. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager.
