Ratings based on 538 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Great as usual
Comment from Hotel Management
10 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.
by A verified traveler
Posted 1 May 2024
Very nice
Comment from Hotel Management
2 May 2024 by Hotel Manager, Hotel Management
Dear Gwendolyn,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 26 Apr 2024
Well what I’ll say is that the service was good. What u would want to expect when staying at a hotel at check in. Room was clean.
As far as the front area, and the first building cause there are two buildings. The front area/ check in/lounge/ breakfast area. Looked terrible. Made you want to turn around and leave. Old torn up chairs. Just old furniture that’s was obviously trash. Like really? You all can’t afford new chairs.
There also is a weird smell in the first building.
Overall it was the options for this area and ga. We were here for a family gathering and that’s all there was. The price did not match the stay. Actually from what I heard from other family members who stayed in other hotels that’s how it is at most of the places. You don’t get what you paid for so lower expectations.
Quick place to lay your head.
Comment from Hotel Management
27 Apr 2024 by Hotel Manager., Hotel Management
Dear Najwa,Thank you for commenting. It's nice to see that you found our service good, clean room. But, we apologize that we let you down in some way. We have taken note of these comments to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will try us again.Sincerely,Hotel Manager.
by A verified traveler
Posted 26 Apr 2024
The room smelled like urine. The armchair was very dirty. I had to cover the armchair with bath towels. The shower was also dirty, especially the bottom of the glass door. Breakfast was not good. They serve very bad and the same kinds of sausages and eggs every day.
Comment from Hotel Management
27 Apr 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for staying with us. We sincerely apologize for the issues you encountered during your time at our facility. Your comments regarding the cleanliness of the room, particularly the odor and the state of the armchair, have been duly noted. We will address these concerns immediately to ensure that such problems are not repeated in the future. We appreciate your input and will take it into consideration as we strive to improve our offerings. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.
by A verified traveler
Posted 21 Apr 2024
Pool wasn’t open so that was disappointing .
Comment from Hotel Management
22 Apr 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. I’m pleased you had a good experience with us. We will use your comments and make decisions every day that lead us closer and closer to being the best hotel in the area. We're committed to our goal of a perfect stay for you next time. I hope that we have the opportunity to serve you.Sincerely,Hotel Manager.
by A verified traveler
Posted 8 Apr 2024
The atmosphere was peaceful. The staff was professional but friendly as well. Felt welcome.
Comment from Hotel Management
10 Apr 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the great comments. We are delighted to hear that you found the atmosphere at our hotel to be peaceful and that our staff provided a professional yet friendly experience. Creating a welcoming environment for our guests is one of our top priorities, and we are thrilled that you felt welcome during your stay. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager.
by A verified traveler from Green Bay
Posted 1 Apr 2024
My room smells awful. Like a bunch of deodorizer sprayed to cover up an old smokey smell. I have asthma and this is really getting to me. If I wasn’t so tired I would have left and found another hotel. I’ve never had this experience with a Comfort Suites. Really disappointed and I definitely would not book here again.
Comment from Hotel Management
1 Apr 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for staying with us. I am sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to our housekeeping department. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I really hope that you will give us another try.Sincerely,Hotel Manager.
by A verified traveler
Posted 20 Mar 2024
Good customer service
Comment from Hotel Management
20 Mar 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for your kind review. I am happy that you found good customer service and had a good experience. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.
by A verified traveler
Posted 12 Mar 2024
It was right off the highway with easy on/off access, but wasn't noisy. The room smelled a little musty (not unusual in the humid deep south) but was otherwise fine. Very friendly staff.
Comment from Hotel Management
12 Mar 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for commenting. We are thrilled to hear that you had a wonderful stay and appreciated the friendly staff, great location, and enjoyable experience. Guests who trust us with their business are usually satisfied and happy. Our mission is to provide the best service and ensure that our guests rate us as the most comfortable hotel in the area. We are committed to ensuring that you have a great stay with us. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.
by A verified traveler
Posted 6 Mar 2024
bathrooms can be clean a little better
Comment from Hotel Management
7 Mar 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. I am glad that you had a nice experience with us. Guests who choose our hotel are mostly happy and satisfied. Every day we take committed actions to ensure that we are the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that you will choose to stay again.Sincerely,Hotel Manager.
