Ratings based on 202 Verified Reviews
4.3 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2020
by A verified traveler
Posted 16 Jan 2020 on Hotels
by A verified traveler
Rough start, but overall a good stay.
Posted 9 Jan 2020 on HotelsChecked in and they didn’t have my reservation in the computer. They had to “build it” in the computer. In total it took about 25 minutes to check in. She said she would give me a room with a great view since I had to wait so long. The room wasn’t in the building that I made my reservation for though. Arrived in the room, and it did have a great view, but was this tiny room not really matching the description. I called and inquired and was told that was a “standard king” and other amenities were not guaranteed. 15 minutes later she called and offered a different room in a different building. I accepted and was pleasantly impressed by the change. Not the same view, but a very nice room.
Walls are too thin, I could hear the people next door quite well. They were loud people. Outdoor hot tub was not hot at all, but indoor one was nice. Overall I was happy with the stay and would stay again. I was also pleased to find a charge station for my EV. Attached pictures are my view.
Comment from Hotel Management
9 Jan 2020 by Nina, Hotel Management
Thank you so much for feedback. We love to hear how this went from rough to a good stay. We are glad you enjoyed our resort! Beautiful pictures! We hope you will come back to see us again.
by A verified traveler from California
Posted 14 Oct 2019
Very nice space everything went well the only odd thing was everything kept shocking us like the door handle to the balcony and then light switches
Comment from Hotel Management
16 Oct 2019 by The Ridge Pointe, Hotel Management
Thank you for your review, Jackie. With our location's low humidity, static electricity can build up, and we apologize for any inconvenience. We are glad you enjoyed your stay with us!
by A verified traveler
Posted 28 Aug 2019
I didn’t like that the front desk was so inaccessible. Check-in was unclear as you had the choice to go to the front desk located in another building or you could check-in over the phone but you’d eventually have to go to the front desk to put a card on file.
Express check-out was available, but I have yet to receive my receipt for my stay and was charged $10 for something unknown.
It was extremely hard to get in contact with staff over the phone, at one point our room key stopped working and of course the only solution was to drive to the front desk to have it replaced. Customer service was poor.
Comment from Hotel Management
3 Sep 2019 by The Ridge Pointe, Hotel Management
We appreciate your feedback, and apologize for the inconvenience. We work hard to provide excellent service to all of our guests, and we are sorry your experience was less than expected. We send check-in instructions for our guests via email before arrival, and we are reviewing a new remote check-in process for the Ridge Pointe. Again, we are sorry for any inconvenience, and we hope you enjoyed your visit overall.
by A verified traveler
Posted 25 Aug 2019 on Hotels
Comment from Hotel Management
27 Aug 2019 by The Ridge Pointe, Hotel Management
Thanks for your review, Jonathan! We are glad to learn you enjoyed your stay with us!
by A verified traveler
Beautiful and peaceful
Posted 20 Aug 2019 on HotelsBeautiful area and lots to do at the resort. It's best if you can take advantage of all they have to offer while you're there.
Comment from Hotel Management
27 Aug 2019 by The Ridge Pointe, Hotel Management
Thanks for your review! We are glad you enjoyed your stay with us.
by A verified traveler from Antioch, Ca
Posted 9 Aug 2019
The site's location is close to both Lake Tahoe and the Carson Valley.
by A verified traveler
Posted 12 Jul 2019
When it comes to checking in you have to go way up the hill to the club house (which is not at the same hotel) they don't tell you or have any signs letting guests know where they should go to check in. Office was closed and no one in site. Waited for 20+ mins before we saw a maintenance worker who told us about checking in up the hill. Besides that we had a great stay! We stayed in a 2 bedroom suite and it had 2 master bathrooms one with a jetted tub. The drive there was beautiful and only 10mins from the main city (Lake Tahoe) will be back soon!!
Comment from Hotel Management
15 Jul 2019 by The Ridge Pointe, Hotel Management
Thank you for your review, Lupiloo. We apologize for the inconvenience you experienced at check-in. We include a link with check-in instructions for our guests via email before arrival, however, we will review how else we can share this information with guests. We are glad you enjoyed your stay with us!
by A verified traveler from Walnut Creek, Ca
Posted 30 Apr 2019
I have stayed at this property every year for the last 4 years. I love the rooms and the amenities the property has. The building we stayed in can use some TLC. On our last night, the fire alarm went off and we all had to exit our rooms around 10 pm and stand outside in the snow (not the resorts fault). The elevator would not work after that. Luckily I was only 1 floor up, so I had to carry all of our stuff down one flight of stairs and then back up on fight to get to my car. The resort comped me 2 nights stay. Not a usual experience, I would recommend it and I will go back.
Comment from Hotel Management
30 Apr 2019 by The Ridge Pointe, Hotel Management
Thank you for your review. We regret the inconvenience you experienced, and are glad we were able to come to a solution. We look forward to welcoming you back again next year!
