Ratings based on 81 Verified Reviews
4.5 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Beautiful and great location
Posted 24 Aug 2019 on HotelsIt was wonderful and the view was spectacular!
Comment from Hotel Management
27 Aug 2019 by The Ridge Crest, Hotel Management
Thanks for your review, Jeremy! We are glad you enjoyed your stay with us!
by A verified traveler from San Jose
Posted 26 Jun 2019 on Orbitz
The elevator wasn't working the entire time of my visit. It was extremely cold outside and we had to lift our bags in and out during our entry and exit from the place. I was also charged extra on my credit card for no reason.
Comment from Hotel Management
4 Jul 2019 by The Ridge Crest, Hotel Management
Thank you for your review. We regret the inconvenience you experienced, and would like the opportunity to speak with you. Please reach out to us directly to discuss your issues further.
by A verified traveler
Not worth the price
Posted 10 Sep 2018 on HotelsMuch smaller then website pictures!
A hassle to check-in .. Then go take
Shuttles - To anywhere U need to go..
If don’t have car. I was very disappointed
Comment from Hotel Management
16 Sep 2018 by The Ridge Crest, Hotel Management
Thank you for your review, Nancy. We apologize if your stay did not meet your expectations. The Ridge Crest offers one bedroom condominium style accommodations, and is located a short shuttle ride from our main resort property and amenities. We regret any inconvenience during your recent stay, and will take your comments into consideration.
by A verified traveler
Deceiving
Posted 1 Aug 2018 on Hotels The online picture is very deceiving. The resort is self does not stand up to what is showing on line.
Comment from Hotel Management
7 Aug 2018 by The Ridge Crest, Hotel Management
Thank you for your review, Minh. The Ridge Crest is one of four properties at The Ridge Resorts, and guests may access all amenities via our complimentary resort shuttle. We are sorry your stay did not meet your expectations.
Recommended
for Everyoneby A verified traveler
Great place to stay
Posted 19 Oct 2017
Pros: The room was amazing.
The room was beautiful and the resort was amazing. Wish we could have stayed for more than one night.
Comment from Hotel Management
8 Nov 2017 by Reservations Dept, Hotel Management
Thank you for staying with us and we hope to see you again soon!
by A verified traveler
Posted 29 Aug 2017 on Hotels
I enjoyed my stay here. One thing that made this stay uncomfortable was there was no air conditioner so it was hot in the room.
Comment from Hotel Management
2 Sep 2017
Thank you for your feedback. We are glad you enjoyed your stay and understand your discomfort. This summer has hit record highs in the Lake Tahoe area. At almost 7000ft, our resort usually stays cool and drops down to the 50’s at night – even mid-summer. We do provide portable air conditioning fans in the closet of the rooms to help with our guests’ comfort during these unprecedented highs.
by Tania
Horrible stay
Posted 31 Jul 2017 on HotelsToo lengthy and cumbersome check in
No ac didn't work
No toiletries in bathroom like shampoo or lotion
Old building
Hot room
Asked for a little later check in they said no
Comment from Hotel Management
7 Aug 2017
We are so sorry you had a poor stay. We will work hard to improve the experience in the future
by A verified traveler from California
not as advertised
Posted 9 Jun 2017
Pros: Room itself was wonderful.
Location: not overly inconvenient, though not in town - 10-15 drive to get to anything
The room was beautiful, accommodating and new. Bed was comfortable, shower head was great, dining table was convenient. However, there was virtually no view from either the living room or bedroom. I came for a view, having that impression from the website. We saw a chair lift from one side and a solitary view of a concrete block wall.
Comment from Hotel Management
16 Jun 2017 by Ridge Tahoe Resorts, Hotel Management
We are so sorry that your room didn't have a view. Because rooms are first come, first serve, we can not always guarantee that you will get a valley view. We do try our best to accommodate everyone's request.
We are happy that you enjoyed your room and will work harder on educating our staff to help improve future guest experiences
by Janis
Fantastic Vacation Place for Couples and zfamily
Posted 25 May 2017 on HotelsMy husband and I really enjoyed our stay and agreed to come back. The room had so many appliances,storage space, comfort bed, and it felt like we were in an apartment. We really enjoyed the views and the staff were very informative to where to visit. We hive the Ridge Resorts a 10 for the rate. Thank you for your recommendation for a hotel.
Comment from Hotel Management
16 Jun 2017
Thank you so much for staying with us and we are glad you enjoyed your trip. We hope to see you again soon!
by Shimona
Posted 21 May 2017 on Hotels
Comment from Hotel Management
16 Jun 2017
So glad you enjoyed your stay and we can't wait for you to visit again!
