Ratings based on 2,654 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
We got a room in the 7th floor of the older building and there were some areas in the room that needed an upgrade, besides that everything else was great - kids had lots of fun in the arcade and 5min walk from many shops and dining options.
by A verified traveler
Posted 20 Jun 2024
I just love how it’s closer to everything
by A verified traveler
Posted 19 Jun 2024
This was a better stay than the Golden nugget. Our experience was not what we expected. The pool was not clean.
Comment from Hotel Management
19 Jun 2024 by Management , Hotel Management
We appreciate your feedback. I do apologize for the inconvenience that you did you encounter. We hope that you give us another opportunity to serve you in the near future.
by A verified traveler
Posted 19 Jun 2024
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Comment from Hotel Management
19 Jun 2024 by Management , Hotel Management
Thank you for your feedback. We look forward to seeing you again soon!
by A verified traveler
Posted 18 Jun 2024
Paying for parking
Comment from Hotel Management
19 Jun 2024 by Joseph, Hotel Management
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.
by A verified traveler
Posted 18 Jun 2024
Excellent restaurants on site! Rooms were upgraded and comfortable. Perfect location close to beaches and shopping.
Comment from Hotel Management
18 Jun 2024 by Rigoberto Duque, Hotel Management
Hello. Thank You for the kind words. Is there a reason why we received a 1 instead of 5?
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You for your feedback!
by A verified traveler
Posted 17 Jun 2024
The only complaint is that for a casino, everything closes early and opens late. Room service ends at 9pm. The onsite Starbucks doesn’t open until 6am and you only get 2 coffees in your room.
Comment from Hotel Management
17 Jun 2024 by Hotel, Hotel Management
Thank you so much for your feedback and letting us know your experience. We hope you stay with us again.We can always have housekeeping delivered more coffee to your room.
by A verified traveler from South San Francisco
Posted 17 Jun 2024
Low prices, but the property needs to be better maintained.
Comment from Hotel Management
17 Jun 2024 by Hotel, Hotel Management
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear that you feel those were not met on this occasion. We look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
by A verified traveler
Posted 17 Jun 2024
Liked that the property was close by walking distance to everything. Room floor was quiet and clean.
Comment from Hotel Management
17 Jun 2024 by Alexis McDonald , Hotel Management
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit. We hope to see you again soon!
