Ratings based on 1,033 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oakland
Posted 1 May 2024
Rooms do not come with a fridge, make sure to ask for one & they will bring it to your room.
Comment from Hotel Management
1 May 2024 by Guest Services, Hotel Management
Thank you for staying with us. We appreciate your feedback!!
by A verified traveler
Posted 1 May 2024
The rooms need to be updated but the temperature inside it was horrible. Our room was 81 and the air conditioning didn’t work. We had reservations for a weekend in June and sadly cancelled them and will be staying at another hotel.
Comment from Hotel Management
1 May 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!
by A verified traveler
Posted 1 May 2024
Had a great time. Staff was friendly and room was clean
Comment from Hotel Management
1 May 2024 by Guest Services, Hotel Management
Thank you for staying with us. We appreciate your feedback!!
by A verified traveler
Posted 1 May 2024
Nice and clean
by A verified traveler
Posted 29 Apr 2024
I was placed on a dog floor, in which the Front desk did not inform me. No wonder my room smelled like wet dog. Needless to say I did not spend another night. Will never go back.
Comment from Hotel Management
1 May 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!
by A verified traveler
Posted 29 Apr 2024
Im extremely happy and appreciative I was able to check in to my room at 11am. The concierge desk was extremely accommodating in that aspect, however, I paid extra for a room with a balcony a did not get a room with a balcony.
Comment from Hotel Management
1 May 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!
by A verified traveler
Posted 29 Apr 2024
The only thing to watch out is the AC/Heating system. They have an explanation for it under the thermostat but still… a bit inconvenient
Comment from Hotel Management
1 May 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!
by A verified traveler
Posted 29 Apr 2024
Staff friendly
Comment from Hotel Management
29 Apr 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!
by A verified traveler
Posted 28 Apr 2024
Construction blocking off the corridor from hotel elevators was a major inconvenience. We had to walk the parking lot across the driveway to get from parking to the hotel
Comment from Hotel Management
28 Apr 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Guest Services, Hotel Management
Thank you for staying with us. We appreciate your feedback!!
