Ratings based on 1,969 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gardnerville
Posted 2 May 2024
Excellent price on the 7th floor with a view of Edgewood golf course. Definitely, timing was great during shoulder season. Very nice walk in shower, refrigerator, and a clean room.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Bally's Lake Tahoe Admin, Hotel Management
Thank you, Sean for reviewing our property! We appreciate your business and we hope you come back and see us! Best,
by A verified traveler
Posted 29 Apr 2024
Air conditioning unit didn’t work stayed in room 813 I wouldn’t stay again
Comment from Hotel Management
29 Apr 2024 by Bally's Lake Tahoe Admin, Hotel Management
Dear, Heaven - We sincerely apologize for the inconvenience caused by the air conditioning not working. Our team is dedicated to ensuring a comfortable environment for our guests, and we understand the importance of a functioning air conditioning system. Were you able to report this to our front desk staff and/or facilities team? If not, please reach out to further discuss this matter. Once again, we apologize for any discomfort this may have caused and appreciate your understanding. We value your patronage and hope to hear from you soon.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Ballys Hotel Management, Hotel Management
Thank you for your review of our hotel. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. We strive to provide excellent service and a comfortable environment for all of our guests. If there is anything else we can do to improve your future visits, please let us know. We look forward to welcoming you back in the future.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Bally's Lake Tahoe Admin, Hotel Management
Thank you, Robert for taking the time to review our property. We are thrilled to see that you enjoyed your stay with us and hope to see you again soon!
by A verified traveler from Colne
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Bally's Lake Tahoe Admin, Hotel Management
Robert - We are sorry to see that you had a less than satisfactory experience during your stay with us. Were your inconveniences reported, and if so, was there a resolution provided by our team? We appreciate your candid feedback and hope you come back and stay with us in the future.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Ballys Hotel Management, Hotel Management
Thank you for taking the time to leave a review and rating us with 4 out of 5 stars. We appreciate your feedback and are glad to hear that you had a positive experience overall.Additionally, if there are any areas where you think we can improve, please let us know as we are always striving to enhance our offerings.Thank you once again for your review and for choosing our product/service. We value your support and look forward to serving you again in the future.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Ballys Hotel Management, Hotel Management
Thank you so much for your glowing review and for rating us with a perfect score of 5 out of 5 stars. We are thrilled to hear that you had such a positive experience.Your feedback means a lot to us and serves as a great motivation for our team. We are delighted that we met or exceeded your expectations. If there is anything specific that you particularly enjoyed or found valuable, we would love to hear more about it.We truly appreciate your support.Thank you once again for your wonderful review.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Rosalia, Hotel Management
Hi Micah,Thank you for taking the time to complete our survey! We are thrilled to hear that you enjoyed your trip into the Ballyverse. It is our goal to make Bally’s the premier name in gaming and entertainment, and your feedback is key to making that happen. I am pleased to hear that our team was able to create an engaging and memorable experience for you. Please feel free to contact me directly and it will be my pleasure to assist with any additional comments or questions you may have.We look forward to welcoming you back the next time you decide to jump into the thrill here at Bally’s!
by A verified traveler
Posted 26 Apr 2024
The rooms need updating but the Steak House Restaurant Ciera is exceptional.
Comment from Hotel Management
26 Apr 2024 by Rosalia, Hotel Management
Hi Mary,Thank you for taking the time to complete our survey. Please know that our goal is to provide an engaging and memorable experience for every guest, and your feedback is essential in helping us meet that goal.Thank you, and I hope that we will see you again soon.
