Ratings based on 988 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Carla RediResponse Specialist, Hotel Management
Dear Alexander,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn & Suites Stafford is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Jun 2024
Clean
Comment from Hotel Management
5 Jun 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Darlene, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Stafford. It is so rewarding to read that you enjoyed the cleanliness of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 May 2024
My son loved the jacuzzi so much 💙
Comment from Hotel Management
24 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Nicolle,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Stafford. It's great to hear that your son enjoyed our jacuzzi, resulting in a 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler from Chesapeake
Posted 23 May 2024
Great option for the rate.
Comment from Hotel Management
23 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Travis, Thank you for telling us about your stay at the Red Roof Inn & Suites Stafford. I am glad you found our hotel to be great. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Dennis,Thank you for choosing to stay at our RED ROOF INN & SUITES STAFFORD. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
Loved the jacuzzi
Comment from Hotel Management
19 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hello Nicolle,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Stafford. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof feel great to hear that you loved our jacuzzi. Thank you again for sharing your experience. Red Roof look forward to accommodating you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 18 May 2024
Very nice stay
Comment from Hotel Management
20 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Thank you for giving us a 5 out of 5 score on our review, Donna. We appreciate you taking the time to do a survey, as it’s encouraging to know that you had a great experience with us.We hope you choose to stay with us again here at our RED ROOF INN & SUITES STAFFORD.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Apr 2024
The hotel was dirty and smelled of cigarettes and other smokable objects.
Comment from Hotel Management
1 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Luke,You've indicated that you had a poor experience with us at our RED ROOF INN & SUITES STAFFORD due to a smokey odor you discovered in your room. Please accept our sincerest apologies, as this is nowhere near the standard of service that we aim to provide.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Nancy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Stafford and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,TiannaRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 28 Mar 2024
bedside lights and outlets were not working
Comment from Hotel Management
28 Mar 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Gail,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. I was sad to read your experience was hindered by the bedside lights and outlets not working. Thank you for bringing this to our attention. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
