Ratings based on 914 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Most of the staff was very friendly, the room was great. My only complaint was the breakfast which did not have a lot of options to start with for a gluten free person and then they would be running low at 8:00 and we would literally have to ask a staff person several times if there was yougard or why was there no juice or eggs (all juice out of service).
by A verified traveler
Posted 31 May 2024
Kitchen features and a nice touch, real mugs
by A verified traveler
Posted 27 May 2024
Great place. Only thing I have to complain about is there was no juice for breakfast. Machine said out of order.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
14 May 2024 by Rich, Hotel Management
Hi Nathaniel, thank you for your amazing review ! Please if you are ever in the area again come visit us, we would love to welcome you back.
by A verified traveler
Posted 7 May 2024
Friendly staff comfortable clean room
Comment from Hotel Management
14 May 2024 by Rich, Hotel Management
Hi Michelle, thank you so much for your awesome review! Please come by if you are ever in the area again, we would love to welcome you back.
by A verified traveler
Posted 6 May 2024
Five star
Comment from Hotel Management
19 May 2024 by Rich, Hotel Management
Hi Samantha, thank you so much for you amazing review! Me and my team greatly appreciate your positive feedback. Please feel free to come stay with us again if you are ever in the area.
by A verified traveler
Posted 3 May 2024
The breakfast needs to be stepped up. No wheat bread, eggs, or breakfast meat.
Comment from Hotel Management
14 May 2024 by Rich, Hotel Management
Hi Steven, we are disappointed to hear that you didn't have the best experience with us. We have taken your feedback into consideration and have since enhanced our breakfast options. Please do visit us with you are ever in the area again for a more satisfactory experience.
by A verified traveler
Posted 2 May 2024
Good breakfast
Comment from Hotel Management
14 May 2024 by Rich, Hotel Management
Hi Roderick, thank you so much for your amazing review, it means a lot to me and my team. We would love to welcome you back if you are ever in the area again.
by A verified traveler from Kingsport
Posted 2 May 2024
Staff at the property were extremely nice and helpful. Had a little issue with the first room we were given not being ready, but the front desk person was very apologetic and quick to find us a different room. Overall the room was clean and the bed was comfortable. Breakfast was excellent. The only issue was with the hot water. The bathroom sink produced hot water, but the tub/shower only produced what could be described as tepid water. Not sure if the hot water heaters need to be serviced.
Comment from Hotel Management
14 May 2024 by Rich, Hotel Management
Hi Christopher, we are sorry to hear that you did not have the best experience during your stay with us. We have addressed the problem, and it has been resolved for our future guests. Thank you for bringing this to our attention. We would love to welcome you back for an even better experience if you are ever in the area again.
by A verified traveler
Posted 30 Apr 2024
